Conflux-Chain/conflux-portal

Wallet not connecting in Chrome

Closed this issue · 5 comments

airdrop29 commented

FOR USER QUESTIONS, PLEASE DO NOT OPEN A GITHUB ISSUE - IT WILL NOT BE HANDLED HERE.

INSTEAD, PLEASE EMAIL PORTAL@CONFLUX-CHAIN.ORG WITH A DESCRIPTION OF YOUR PROBLEM.
Hi I've downloaded the conflux wallet and when I click on connect wallet it says install conflux portal wallet, I have installed and it's not reading it, as it keeps asking me to install the add on but I have done this twice so far and getting nowhere.

I'm not a coder so plain English to resolve would be good

Thanks

yqrashawn commented

Hi @airdrop29
Did you refresh the webpage after the installation? Chrome extension only works on pages opened after its installation.

yqrashawn commented

I'll close this issue for now. Feel free to reopen this if it's still unable to connect.

65543 commented

Hi. I have similar problem. I have reinstall chrome. After that I again install conflux portal. When I want to import existing wallet I get inavalid seed phrase. After I put 24 words recovery seed phrase my wallet recovers but there is no funds in my wallet also no transactions. ???

Can you please help? Thank you. U

yqrashawn commented

@65543 commented on Apr 25, 2021, 11:51 PM GMT+8:

Hi. I have similar problem. I have reinstall chrome. After that I again install conflux portal. When I want to import existing wallet I get inavalid seed phrase. After I put 24 words recovery seed phrase my wallet recovers but there is no funds in my wallet also no transactions. ???

Can you please help? Thank you. U

Hi, portal only supports 12 words seed phrase right now. You can try import single private key to use portal.

65543 commented