/postman-app-support

Postman helps you be more efficient while working with APIs. Using Postman, you can construct complex HTTP requests quickly, organize them in collections and share them with your co-workers.


Supercharge your API workflow
Modern software is built on APIs. Postman helps you develop APIs faster.

We are hiring!

Want to help us solve these issues? We are hiring engineers! Postman has grown a lot since it started as a side-project. More than 5 million developers use Postman across thousands of companies across the world for everything API related. We are working hard to meet the expectations of the developer community. If you want to build something amazing with us, reach out!

Postman App Support

If you have a feature request or bug report, please use this Github issue tracker. We recommend that you search the issue tracker to check if someone else has already reported the issue and whether there is a known solution that you can use. This probably is the fastest way for you to find a solution to any issue that you are facing.

If you are adding a bug report, please add steps to reproduce the bug, Postman version, Chrome version and OS version. Any additional files (collections, data dumps, console errors, screenshots) would be helpful. We have compiled a quick set of guidelines for reporting issues.

Account Specific Queries:
If you have any billing or account specific queries, reach out to us at help@getpostman.com.

We are also there as @postmanclient on Twitter. Feel free to drop in a line wherever it is easiest for you. Twitter would be the best place for you to stay updated with latest news, features and releases regarding Postman.

The Community

The Postman Community Forum offers you different ways to engage with other Postman enthusiasts. Feel free to drop by and say hello.

Sign in using your Postman account to participate in the discussions. Don’t want to log in? Then lurk on the sidelines and absorb all the knowledge.

Product Roadmap

If you are curious about the features and enhancements planned for upcoming releases, check out Postman's roadmap for developers at https://trello.com/b/4N7PnHAz/postman-roadmap-for-developers.

Want early access to these features? Some of the enhancements are available in our latest Canary builds available for download on OSX (x64) / Windows (x86 or x64) / Linux (x86 or x64).

Documentation and Tutorials

If you are looking for more information regarding features, installation and usage of the app, head over to the documentation section at our website. You can also have a look at our blog at https://blog.getpostman.com for interesting tutorials, development stories and platform updates.

screenshot

Guidelines for reporting issues

We have put together a short set of guidelines you can follow while adding an issue to our GitHub issue tracker. Following this should help speedy resolution of issues.

  1. This issue tracker is only for Postman App related issues, along with other services accessible from the app. If you have Newman specific issues, a better place to report them would be the Newman issue tracker at https://github.com/postmanlabs/newman/issues

  2. If you are facing Postman Cloud related issue (such as sync, cloud-api, documenter, etc) and you want to include personal information such as your username or collection names, then mail us at help@getpostman.com.

  3. If you want to report a security issue in any Postman’s services or products, read our security reporting guidelines and policy for more details.

  4. Answer to questions along the lines of "How do I... in Postman" should be in our online documentation at http://getpostman.com/docs. If you are unable to find a how-to guide in our online documentation, feel free to ask your question on our Postman Community.

  5. Before reporting an issue use the search feature on the issues page to check if there are issues similar to yours. A lot of issues are duplicates, and it is hard to keep track of them or respond when the issues are solved. If you find your issue already reported, feel free to add "+1" reaction and we will keep a note of it.

  6. When reporting a new issue in the issue tracker, check whether it helps to answer the following questions:

    • Which Postman App, Chrome and Operating System version you are using. You can check this out in Settings -> About section.

    • Is the bug reproducible every time, or do you see it occasionally?

    • Did you first encounter it recently, or has it always been there?

    • If it is a UI issue, a screenshot or GIF will help tremendously. (Tip: For quick gifs, check out http://www.cockos.com/licecap/)

    • Do you have the Postman Interceptor switched on? (applicable for the Chrome app)

    • If the request/response flow is not working, be sure to check and include details from the DevTools window (More on this at https://www.getpostman.com/docs/errors).

About Postman

Postman is a powerful API testing suite which has become a must-have tool for many developers. We make beautiful products to build amazing APIs and improve developer productivity. Postman is now used by well over a million developers around the world, and this number is rapidly growing. With more products in the pipeline, we aim to provide the most comprehensive API development and testing solution to developers.

Read more on our website: https://www.getpostman.com/

If you have issues or code contribution pertaining to Postman legacy version, head over to the postmanlabs/postman-chrome-extension-legacy repository.

Analytics