Trouble Installing New Dimmers
Closed this issue · 20 comments
Dave, I tried to add new HS220 dimmers today and the old smart app is not working. I updated to the new smart app but am not getting any love.
I have 34 existing devices. Do I need to delete and reinstall them all? If so, do I need a new DH for them? If so, where are they? I only see a new service manager that was updated 8 days ago as of today. Thanks in advance.
Dave, I updated the new DH and App, but my old devices do not work. Just the two new ones. Will I need to reinstall those?
Sunny,
Did you follow the update instructions? You will need to select and save preferences on the devices as you upgrade to the new system.
Dave
Hi Dave,
I ended up deleting and reinstalling all the devices using the latest handler and apps. I am noticing a couple of problems:
- In the Smart App, when I go to the Device Preferences Page, select a device, press done, and press save, I get "an unexpected error occured." It doesn't matter if I just update one device at a time, or do all 36 devices at a time. My devices consist of HS220, HS 100, HS105 & HS200.
- Physical state changes (pressing my devices on/off) do not get updated on the SmartThings App.
Any help would be appreciated.
Sunny
I have these four DH installed. Am I missing anything?
Since it is failing on install, run the log during the installation process to record the failure details. I may have to create an error ignore function in the Smart Ap.
I got the devices to install, but did get an error on the preferences page: "6:25:51 PM: error java.lang.NullPointerException: Cannot get property 'value' on null object @line 898 (doCall)"
For now, do not use the Preferences in the Smart App. Set preferences using the device setting page in the classic phone app. There is a problem in the Smart App in the preferences section. I will update the smart app to fix this code.
Understood. I still have a problem with the device states not being updated if I turn the device on/off in the Kasa app or make a physical change. Not sure how to get the logs to you as there are no errors in the logs. The changes in states don't show up in live logs.
Sunny,
There is a persistent problem in the phone app of the state not being updated. You can verify the state has changed by going to the details page (with all of the tiles) and then back to the device list. If the new state is correct, it is working as expected. THERE IS NOTHING I CAN DO ABOUT THIS.
The device handler is designed to automatically update the state after the command is sent to the device. It typically works great; however, again, if the server is busy the state updates to the phone app take a low priority. One of the reasons I am abandoning Smart Things.
Regards,
Dave
The detail page I am discussing is on the My Home tab, Things. I that tab, there is a line for each device. Select the device, you will get to a device detail page. In the upper right corner, the gear icon will take you to the preferences page. There you can update preferences or delete the device.
No. Preference selection is purely optional and for only some parameters. Again, do not use that page in the app right now. I am updating and will fix several issues and concerns. I should have it out in several days and it will NOT require other updates.
OK, I'll wait for the new update. Thanks again for all your help!
Dave, after doing some testing, it looks like that some changes outside of the ST App (Kasa or physically) do update eventually. However, it can take anywhere from 20 seconds to several minutes or more.
See the new code and instructions. I can not improve the performance of the refresh from an external source. The only control there is Refresh Rate. There is still an element of SmartThings problems in some of the phone app updates.
Closing due to lack of return comments. Previous post provided an updated driver/app set and the documentation has been updated to explicitly cover updates.