This PowerShell script is designed to simplify the process of gathering Galaxy Logs (both user and server-side) for troubleshooting purposes.
Extract the provided ZIP file to a preferred location (placing the script on the local client machine is recommended).
Once completed, you have two options: create a shortcut to the GLC.BAT file or run GLC Create (with Admin rights) to generate a shortcut on the Desktop, complete with a default hotkey (Ctrl + Shift + F12).
If you opt for automatic creation, The following shortcut will be create on the desktop:
You can either double-click the shortcut to execute the Galaxy Logs Collector or press Ctrl+Shift+F12 within the client (or any other location).
A popup will appear, prompting for an incident report/description.
In this window, users can input details about their activities when the issue occurred.
Clicking "Save and Close" will collect the logs (including DMP generation or copying a Galaxy Client generated one) and close (kill) the Dalet Galaxy client.
Alternatively, clicking "Save" will collect the logs (and generate a DMP file) without terminating the client. This option is suitable for freezes that typically resolve after a period.
As of version 1.02, the script collects the following:
- Input User for Incident Report
- Generate or Copy DMP File (
⚠️ ) - Capture Galaxy Client Screenshot
- Gather Running Processes Information
- Collect System & Applications Event Logs
- Collect Galaxy Client Logs
- Collect Galaxy Servers Logs
- Gather Windows Environment Variables
⚠️ To enable DMP support, Please download ProcDump (https://learn.microsoft.com/en-us/sysinternals/downloads/procdump) and extract it to the GLC location.
(Galaxy Client Screenshot Capture Improvement, Server-side log collections by Laurnet Goetz (lgoetz@dalet.com)
The script can be configure by modifying the following variables:
- $strProcessName (default "DaletGalaxy"), If a different process (OneCutSA) is being used rather DaletGalaxy.
- $strToolsPath (default "C:\GLC"), Script location (and where ProcDump should be copied to!)
- $strStoragePath (default "C:\GLC\Files"), The location were all compressed archive of the collected data will be written.
- $strWorkPath (default $env:TEMP + "\GLC"), Temp files location (default would be %TEMP%\GLC)
- $StrServersLogsXML (default "\yourShare\LogsToCollect.xml"), XML file containing required server-side logs, If file doesnt exist, This step will skipped.
- $BolClose (default $true), Configure if the "Save and Close" button will appear.
- $IntHours (default 4), Galaxy Client log collection range (in hours).
Server-side log collection:
In this updated GLC version (1.02), it is now feasible to collect particular agent logs alongside the local logs of the host where the script is initiated.
This is achieved through the configuration of an XML file that specifies the desired servers and agents for the log gathering process.
We advise against the wholesale collection of logs from all agents on every machine, as it may have an adverse impact on network traffic.
Instead, we recommend a targeted approach, focusing on specific strategic agents such as dbServers, DaletPlusServers, and NATServers, as these are commonly implicated in most issues requiring investigation.
For additional logs from specific hosts, like BrioMediaAgents located within the studios, it is suggested to tailor the log gathering accordingly.
(The SiteName, HostName, HostAlias and the agents name for the XML file (sample included in the repository), Can be obtain from the Dalet Remote Admin)