This study models the performance of the personal loan management system for Maac Finance Srl (MF), the exclusive financial agent of Santander Consumer Bank Spa (SCB). The objective is to improve process efficiency by reducing unnecessary loan applications and increasing the acceptance rate of SCB's automated system. The project includes the development of a conceptual model, performance simulation, and the implementation of an improved model, whose validity has been confirmed.
This is the final project for the Performance Modeling of Computer Systems class, University of Rome Tor Vergata (Master's Degree in Computer Engineering), September 2024.