/rma

Odoo for Return Merchandise Authorization (RMA)

Primary LanguageHTMLGNU Affero General Public License v3.0AGPL-3.0

Build Status Coverage Status

RMA (Return Merchandise Authorization)

Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund,...

The workflow allowed by this project looks like:

  1. Receive an email from customers and automatically creates a Claim
  2. Route this claim correctly and affect a responsible and open it
  3. Find the invoice concerned by the claim
  4. Check the warranty status
  5. Choose between various possibilities :
  6. Refuse the Claim (e.g. out of warranty)
  7. Return the customer's goods and send new ones in 2 click
  8. Send the goods to the supplier
  9. Refund the customer

Main modules:

product_warranty Extend the warranty details to product/supplier form

  • supplier warranty
  • return product to company, supplier, brand
  • return instructions

crm_claim_rma

Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add :

  • product returns (one by one, mass return by invoice)
  • warranty control & return address (based on invoice date and product form)
  • product picking in / out
  • product refund
  • product exchange
  • access to related customer data (orders, invoices, refunds, picking in/out)