GenesysCloudBlueprints/dr-fallback-ivr

This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region

Build business continuity in your IVR with Genesys Cloud emergency groups and callbacks

This Genesys Cloud Developer Blueprint describes how to deploy both resilient IVR examples to two different Genesys Cloud organizations using GitHub Actions.

View the full Build business continuity in your IVR with Genesys Cloud emergency groups and callbacks blueprint in the Genesys Cloud Developer Center.