/OBS_Error

TOC

What I'm trying to do

    • Record a video with live narration

Error Message

  • Occurs immediately when I attempt to record
NVENC Error: Unsupported device. Check your video card supports NVENC and that the drivers are up to date.

Log File URL

What I've tried:

  1. Verified my GPU does support NVENC via:
    1. This guide
    2. And this list
  2. Verified that my GPU is available in Device manager
  3. Verified that its drivers are up to date in Device manager > Display Adapters
  4. Verified that the GPU is operating correctly via Device manager
  5. Installed any driver updates available for my GPU from NVIDIA's website:
    1. Installed Game Ready Driver (GRD): 474.14-desktop-win10-win11-64bit-international-dch-whql.exe
    2. Studio Driver: None available
  6. Verified the GPU is not being disabled by the Windows system power settings
  7. Verified in BIOS that the GPU is selected as the primary graphics processor and that the correct slot was selected
  8. Verified that the issue persists in safe mode
  9. Verified motherboard using the latest version of BIOS
  10. Verified problem persists when attempting to record with each of the settings at: Settings > Output > Recording > Encoder
  11. Software (x264)
  12. Hardware (QSV, H.264)
  13. Hardware (NVENC,H.264)

My Environment Specifications

Windows Device Specifications:

  • Device name Damien3
  • Processor Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz 3.40 GHz
  • Installed RAM 16.0 GB (15.9 GB usable)
  • System type 64-bit operating system, x64-based processor
  • Pen and touch No pen or touch input is available for this display

Windows Specifications:

  • Edition Windows 10 Pro
  • Version 21H2
  • Installed on 11/22/2020
  • OS build 19044.2364
  • Experience Windows Feature Experience Pack 120.2212.4190.0

Motherboard

  • ASRock Z77 Extreme4

TOP PART OF DxDiag REPORT (the full report is over 2000 lines):

System Information

      Time of this report: 12/26/2022, 15:26:28
             Machine name: DAMIEN3
               Machine Id: {919C71A6-CE3D-48F8-88C3-540B1B0C4172}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
                 Language: English (Regional Setting: English)
      System Manufacturer: To Be Filled By O.E.M.
             System Model: To Be Filled By O.E.M.
                     BIOS: BIOS Date: 03/12/18 12:20:40 Ver: 04.06.05 (type: BIOS)
                Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16266MB RAM
                Page File: 9935MB used, 11451MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 120 DPI (125 percent)
       System DPI Setting: 144 DPI (150 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: 1.0.8
           DxDiag Version: 10.00.19041.2075 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

Display Devices

           Card name: NVIDIA GeForce GTX 660 Ti
        Manufacturer: NVIDIA
           Chip type: NVIDIA GeForce GTX 660 Ti
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_1183&SUBSYS_841F1043&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
 Device Problem Code: No Problem
 Driver Problem Code: Unknown
      Display Memory: 10131 MB
    Dedicated Memory: 1998 MB
       Shared Memory: 8133 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)

HWINFO GPU REPORT

Video Chipset Video Chipset: NVIDIA GeForce GTX 660 Ti Video Chipset Codename: GK104-300 Video Memory: 2048 MBytes of GDDR5 SDRAM [Hynix]

Video Card Video Card: ASUS GTX660 TI DirectCU II OC Video Bus: PCIe v3.0 x16 (8.0 GT/s) @ x16 (2.5 GT/s) Video RAMDAC: Integrated RAMDAC Video BIOS Version: 80.04.4b.00.5b Video Chipset Revision: A1

Performance Graphics Processor Clock: 324.0 MHz Video Unit Clock: 405.0 MHz Graphics Memory Clock: 162.0 MHz (Effective 648.0 MHz) Graphics Memory Bus Width: 192-bit Number Of ROPs: 24 Number Of Unified Shaders: 1344 Number Of TMUs (Texture Mapping Units): 112

ASIC Manufacturer: TSMC ASIC Type: Qualification/Production Part ASIC Quality: 77.2 % ASIC Serial Number: 3242337745 NVIDIA SLI Status: Not Present

Resizable BAR (ReBAR) Support: Not Supported

Hardware ID: PCI\VEN_10DE&DEV_1183&SUBSYS_841F1043&REV_A1 PCI Location (Bus:Dev:Fnc): 1:00:0

Driver Information Driver Manufacturer: NVIDIA Driver Description: NVIDIA GeForce GTX 660 Ti Driver Provider: NVIDIA Driver Version: 27.21.14.5671 (GeForce 456.71) Driver Date: 29-Sep-2020 DCH/UWD Driver: Capable DeviceInstanceId PCI\VEN_10DE&DEV_1183&SUBSYS_841F1043&REV_A1\4&15001D53&0&0008 Location Paths PCIROOT(0)#PCI(0100)#PCI(0000)

Links open just before giving up