The system will be available on an online platform for 24x7 access to the employees, the engineers, the Head of the Department and the administration. It Helps keeping your IT staff productive with fast, accurate, remote technical support for your System environment. It provides defect support for a broad range of Products running on System hardware. Factors to consider include cost of downtime, skills, retention, overheads, customer satisfaction, and many others.
Employees of the organization use IT-based hardware for their daily work. If for some reason, this hardware goes down it is very important to take care of this hardware and in case of fault , that should be repaired in priority basis. To maintain and support these hardwares there exists a separate department, generally known as “SYSTEM ENGINEERS DEPARTMENT” . For any problem, concerned employee must report to this department. Engineers from this department take care of the problem.
Users: 1. HOD 2. Engineer 3. Employee
