/livehelperchat

Live Helper Chat - live support for your website. Featuring web and mobile apps, Voice & Video & ScreenShare. Supports Telegram, Twilio (whatsapp), Facebook messenger including building a bot.

Primary LanguagePHPApache License 2.0Apache-2.0

Live helper chat

It's an open-source powered application that brings simplicity and usability into one place. With Live Helper Chat, you can bring live support to your site for free. http://livehelperchat.com.

Apple store Google Play Deploy to DO

Codemagic build status

Need help?

Demo

http://livehelperchat.com/demo-12c.html

Integrations

Quick development guide

  • After the app is installed, disable cache and enable debug output. 
    * debug_output => true
* templatecache => false
* templatecompile => false
* modulecompile => false
  • To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
    • npm install && gulp
  • To compile new widget V2
    • There is two apps wrapper and widget
    • cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build
    • cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie
  • To recompile back office React APP (Left toolbar, Group Chat etc...)
    • cd lhc_web/design/defaulttheme/js/admin && npm run build
  • Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.
    • php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static
  • ORM - https://doc.livehelperchat.com/docs/development/orm
  • Common classes - https://doc.livehelperchat.com/docs/development/common-classes
  • To recompile everything at once
    • cd lhc_web/ && ./deploy.sh

Extensions

https://github.com/LiveHelperChat

Translations contribution

https://explore.transifex.com/remigijus-kiminas/live-helper-chat/

Folders structure

  • Directories content:
  • lhc_web - WEB application folder.

Features

A few main features:

  • Bot with the possibility to integrate any third-party AI
  • Tens of thousands chats per day support using ElasticSearch, NodeJS, PHP-Resque System is highly optimised and battle tested for high load environment
  • XMPP support for notifications about new chats (iPhone, iPad, Android, Blackberry, GTalk, etc.)
  • Chrome extension
  • Repeatable sound notifications
  • Work hours
  • See what the user sees with a screenshot feature
  • Drag & Drop widgets, minimize/maximize widgets
  • Multiple chats at the same time
  • See what users are typing before they send a message
  • Multiple operators
  • Send delayed canned messages as if it was a real user typing
  • Chats archive
  • Priority queue
  • Chats statistic generation
  • Advanced agents performance tracking
  • Resume chat after the user closed the chat
  • All chats in a single window with tabs interface; tabs are remembered before they are closed
  • Chat transcript print
  • Chat transcript send by mail
  • Site widget
  • Page embed mode for live support script or widget mode, or standard mode
  • Multilanguage
  • Chats transferring
  • Departments
  • Files upload
  • Chat search
  • Automatic transfers between departments
  • Option to generate JS for different departments
  • Option to prefill form fields.
  • Option to add custom form fields, which can be either user variables or hidden fields. Useful if you are integrating with a third-party system and want to pass user_id, for example.
  • Cronjobs
  • Callbacks
  • Closed chat callback
  • Unanswered chat callback
  • Asynchronous status loading, not blocking site javascript.
  • XML, JSON export module
  • Option to send transcript to users e-mail
  • SMTP support
  • HTTPS support
  • No third parties cookies dependency
  • Previous users chats
  • Online users tracking, including geo detection
  • GEO detection using three different sources
  • Option to configure start chat fields
  • Sounds on pending chats and new messages
  • Google chrome notifications on pending messages.
  • Browser title blinking then there is pending message.
  • Option to limit pro active chat invitation messages based on pending chats.
  • Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
  • Users blocking
  • Top performance with enabled cache
  • Windows, Linux and Mac native applications.
  • Advanced embed code generation with numerous options of includable code.
  • Template override system
  • Module override system
  • Support for custom extensions
  • Changeable footer and header content
  • Option to send messges to anonymous site visitors,
  • Canned messages
  • Informing then operator or user is typing.
  • Option to see what user is typing before he sends a message
  • Canned messages for desktop client
  • Voting module
  • FAQ module
  • Online users map
  • Pro active chat invitatio
  • Remember me functionality
  • Total pageviews tracking
  • Total pageviews including previous visits tracking
  • Visits tracking, how many times user has been on your page.
  • Time spent on site
  • Auto responder
  • BB Code support. Links recognition. Smiles and few other hidden features :)
  • First user visit tracking
  • Option for customers mute sounds
  • Option for operators mute messages sounds and new pending chat's sound.
  • Option to monitor online operators.
  • Option to have different pro active messages for different domains. This can be archieved using different identifiers.
  • Dekstop client supports HTTPS
  • Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
  • Option for operator set online or offline mode.
  • Automatic chat closing
  • Distribution of visitors to different operators depending on their GEO / language (two different clients in different languages are contacting. It is possible to configure the distribution so that a Lithuanian-speaking client gets to a Lithuanian-speaking operator, and an English-speaking client to an English-speaking operator)
  • Custom distribution of visitors based on their attributes.
  • Subjects/Topics for chat
  • Desktop client for
  • Windows
  • Linux
  • Mac
  • Flexible permission system:
  • Roles
  • Groups
  • Users

Forum: http://forum.livehelperchat.com/