ServiceNow's objective is to facilitate the automation of work across internal and external applications. Each legacy or modern application has its own domain, and its own language. To enable ServiceNow to communicate with those systems and be the “Platform of Platforms”, it is crucial to extend ServiceNow's core vocabulary. NIEM, the National Information Exchange Model provides a common framework that is used to define how information can be shared between systems, government agencies, and the private sector. It represents a collaborative partnership of agencies and organizations across all levels of government (federal, state, tribal, and local) and with private industry.
Extension of ServiceNow data model with selected elements from the National Information Exchange Model
Domain
Name
Definition
Notes
Core
Address
A postal location to which paper mail can be directed.
Core
Agency
A division of a governmental or international body.
Core
Case
An aggregation of information about a set of related activities and events
Core
Entity
A person, organization, or item
Core
Incident
An occurrence or an event that may require a response.
Use the standard Incident table to manage unplanned interruption to or quality reduction of an IT service.
Core
Person
A human being
Core
Organization
A unit which conducts some sort of business or operation
Core
Request
A formal message requesting something that is submitted to an authority.
Person
A human being
Property
Definition
Type
NIEM Type.
ServiceNow Type
PersonBirthDate
(nc:DateType)
A date a person was born.
PersonName
(nc:PersonNameType)
A combination of names and/or titles by which a person is known.
We don't store the history of name changes
PersonBirthDate
(nc:DateType)
A date a person was born.
PersonFullName
A complete name of a person.
PersonGivenName
A first name of a person.
PersonJobTitleText
A title or label that briefly describes the position or kind of work a person does.
nc:TextType
JobTitleText
PersonSurName
A last name or family name of a person.
PersonNameSalutationText
A formal sign or expression of greeting that is appropriate for this person.
PersonUSCitizenIndicator
True if a person is a citizen of the United States; false otherwise.
Request
A data type for a formal message requesting something that is submitted to an authority.
Property
Definition
Type
NIEM Type.
ServiceNow Type
RequestContactInformation
nc:ContactInformationType
A set of contact information for a point of contact for the request.
RequestDate
nc:DateType
A date on which a request was made.
RequestDecisionText
nc:TextType
A decision that was made over a request.
RequestDescriptionText
nc:TextType
A description of a request.
RequestIdentification
nc:IdentificationType
An identification of a request.
RequestText
nc:TextType
A request message.
RequestDecisionDate
nc:DateType
A date on which a decision was recorded for a request.
RequestCategoryAbstract
<abstract element, no type>
A kind of request
RequestStatus
nc:StatusType
A status of a request.
RequestAugmentationPoint
<abstract element, no type>.
An augmentation point for RequestType.
Case
Property
Definition
Type
NIEM Type.
ServiceNow Column name
CaseYearDate
A year a case is opened.
u_caseyeardate
CaseResolutionText
A result of a case.
(nc:TextType)
CaseTitleText
An official name of a case.
(nc:TextType)
CaseTrackingID
An identifier used to track a case.
string
CurrentMilestone
The current milestone
Milestones
Accomplishments during the execution of a case
List
Organization
Property
Definition
Type
NIEM Type.
ServiceNow Column name
Legal Business Name
The legal name of
Name
A name of an organization.
String
OrganizationName
DoingBusinessAsName
A name an organization uses for conducting business.
cageCode
The Commercial And Government Entity (CAGE) Code is a five-character alphanumeric identifier assigned to entities located in the United States and its outlying areas by the Defense Logistics Agency (DLA) Commercial and Government Entity (CAGE) Program to identify a given facility or location of a commercial or government entity.
ueiSAM
The Unique Entity ID from SAM.gov is the authoritative identifier for entities doing business with the federal government.
| Business Types | The different business types that can classify an entity as described by SAM.gov | Reference |
| Website |
| country_of_incorporation | Reference | core_country
Entity Structure
The structure of the entity as defined by the IRS.
Property
Definition
Type
NIEM Type.
ServiceNow Column name
Code
String
Description.
String
Business Type
The different business types that can classify an entity as described by SAM.gov. Ex: SBA Certified 8(a) Program Participant
Property
Definition
Type
NIEM Type.
ServiceNow Column name
Code
String
Description.
String
Address
A set of location information, often described by postal information.
Property
Definition
Type
NIEM Type.
ServiceNow Column name
addressLine1
String
addressLine2
String
city
String
cityName
postalCode
String
postalExtensionCode
String
country
reference
core_country
Airport
A facility where an aircraft may take off, land, be repaired or sheltered, or receive supplies.