Updating Existing Ticket Not Working

[DylanWhite2]

Hi,
Trying to update an existing ticket in AT with the following code. When running it returns without throwing any errors however the ticket in AT does not update with the new status. When I run the code with at.update(ticket).execute() or ticket.update() the console throws an error: 'Conversion from type 'Object' to type 'String' is not valid. and Error updating entity for record number[1]

import logging
import atws
import atws.monkeypatch.attributes
from datetime import datetime
import config

def main():
at = atws.connect(username='config.user', password='config.password', support_file_path = '/tmp')
query = atws.Query('Ticket')
query.WHERE('id',query.Equals,294562)
ticket = at.query(query).fetch_one()
ticket.Status = at.picklist['Ticket']['Status']['New Alert']
at.update(ticket)

if __name__ == '__main__':
main()

[MattParr]

If you print the status value does it show a valid lookup? Eg print ticket.Staus

…

On Wed, 5 Dec 2018, 14:29 DylanWhite2 ***@***.*** wrote: Hi, Trying to update an existing ticket in AT with the following code. When running it returns without throwing any errors however the ticket in AT does not update with the new status. When I run the code with at.update(ticket).execute() the console throws an error: *'Conversion from type 'Object' to type 'String' is not valid.* and *Error updating entity for record number[1]* import logging import atws import atws.monkeypatch.attributes from datetime import datetime import config def main(): at = atws.connect(username='config.user', password='config.password', support_file_path = '/tmp') query = atws.Query('Ticket') query.WHERE('id',query.Equals,294562) ticket = at.query(query).fetch_one() ticket.Status = at.picklist['Ticket']['Status']['New Alert'] at.update(ticket) if __name__ == '__main__': main() — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#52>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AFDP80lPZTWQBsceEOFbYcVxPr_jgTJIks5u1yGEgaJpZM4ZB1JQ> .

[DylanWhite2]

Yes it does print out a valid look up. I have replied to your other message. Cheers