SHRUB is a customer service bot that interacts with a customer to help them navigate questions they may have about a product or service. In this demo, the bot is configured to answer low-level technical support questions by referencing an FAQ. SHRUB is built using the IBM Watson API, with React, Node.js, Express, and MongoDB.
This project is currently in development.
User Wireframes and User Flow
User wireframes can be viewed here.
User flows can be viewed here.
MVP Stories
As a customer:
-I want the bot to validate my account as quickly as possible so that I can get my question answered fast.
-I want to chat with the bot in a way that I am accustomed to, like within an instant/direct message or SMS, so that I feel comfortable using the bot.
-I want to be able to get the answer I need as quickly as possible so that I don't have to wade through FAQs on my own.