helpdesk

A nextgen helpdesk solution

License: MIT

Settings

Basic Commands

Setting Up Your Users

To create a normal user account, just go to Sign Up and fill out the form. Once you submit it, you'll see a "Verify Your E-mail Address" page. Go to your console to see a simulated email verification message. Copy the link into your browser. Now the user's email should be verified and ready to go.
To create a superuser account, use this command:
```
$ python manage.py createsuperuser
```

For convenience, you can keep your normal user logged in on Chrome and your superuser logged in on Firefox (or similar), so that you can see how the site behaves for both kinds of users.

Type checks

Running type checks with mypy:

$ mypy helpdesk

Test coverage

To run the tests, check your test coverage, and generate an HTML coverage report:

$ coverage run -m pytest
$ coverage html
$ open htmlcov/index.html

Running tests with pytest

$ pytest

Live reloading and Sass CSS compilation

Moved to Live reloading and SASS compilation.

Celery

This app comes with Celery.

To run a celery worker:

cd helpdesk
celery -A config.celery_app worker -l info

Please note: For Celery's import magic to work, it is important where the celery commands are run. If you are in the same folder with manage.py, you should be right.

To run periodic tasks, you'll need to start the celery beat scheduler service. You can start it as a standalone process:

cd helpdesk
celery -A config.celery_app beat

or you can embed the beat service inside a worker with the -B option (not recommended for production use):

cd helpdesk
celery -A config.celery_app worker -B -l info

Email Server

In development, it is often nice to be able to see emails that are being sent from your application. If you choose to use MailHog when generating the project a local SMTP server with a web interface will be available.

Download the latest MailHog release for your OS.
Rename the build to MailHog.
Copy the file to the project root.
Make it executable:
```
$ chmod +x MailHog
```
Spin up another terminal window and start it there:
```
./MailHog
```
Check out http://127.0.0.1:8025/ to see how it goes.

Now you have your own mail server running locally, ready to receive whatever you send it.

Sentry

Sentry is an error logging aggregator service. You can sign up for a free account at https://sentry.io/signup/?code=cookiecutter or download and host it yourself. The system is set up with reasonable defaults, including 404 logging and integration with the WSGI application.

You must set the DSN url in production.

Deployment

The following details how to deploy this application.

Heroku

See detailed cookiecutter-django Heroku documentation.

Mik3y-F/helpdesk