This repo contains some of the changes I implemented in a production osTicket environment. Let me know if you have any questions.
- Add note to email template page to warn about saving issues.
- Create a tab that shows every ticket in the agent's departments/teams
- Set resolved tickets to closed after 5 days
- Disable auto-claim on ticket reply & give the option of claiming
- Swap Users and Tickets tabs
- Show assigned agent for tickets on client side
- Exclude certain status IDs from being overdue (for example if you had statuses for scheduled, on hold, etc.)
- Random email survey sent to user upon resolving ticket. Includes note about ticket being resolved.
- Clear overdue & reset due date on reply
- Allow all agents to unassign tickets
- Disable hover effects on ticket list. Useful if you're coloring rows based on status.
- Increase replied ticket visibility (ticket # is bold/red if replied to)
- Disable mandatory comment on assignment
- Disable mandatory internal note on ticket modification
- Ticket Column Changes (Replaces Priority with Help Topic and Department with Status)