Pinned Repositories
FAQ
An FAQ module to manage FAQs and also used as knowledge base.
Fred
Debugging tool for OTRS development.
ImportExport
The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.
ITSM
This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.
ITSMChangeManagement
The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
ITSMConfigurationManagement
This package implements all ITSM configuration management features. This package requires the ITSMCore package.
module-tools
Helper scripts for developing OTRS modules
otrs
((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
OTRSMasterSlave
With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
SystemMonitoring
This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.
OTRS AG's Repositories
OTRS/otrs
((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.
OTRS/ITSMConfigurationManagement
This package implements all ITSM configuration management features. This package requires the ITSMCore package.
OTRS/Fred
Debugging tool for OTRS development.
OTRS/ImportExport
The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.
OTRS/ITSM
This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.
OTRS/module-tools
Helper scripts for developing OTRS modules
OTRS/OTRSMasterSlave
With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
OTRS/FAQ
An FAQ module to manage FAQs and also used as knowledge base.
OTRS/SystemMonitoring
This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.
OTRS/ITSMChangeManagement
The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
OTRS/Survey
A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.
OTRS/ITSMCore
The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.
OTRS/OTRSCloneDB
Helper script to migrate an OTRS database into a different RDBMS.
OTRS/ITSMIncidentProblemManagement
This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.
OTRS/otrs.github.io
doc.otrs.com website content
OTRS/otrscodepolicy
OTRS code quality checker
OTRS/TimeAccounting
A time accounting application to account time on projects.
OTRS/ITSMServiceLevelManagement
This package implements all ITSM service level management features. This package requires the ITSMCore package.
OTRS/OTRSAppointmentCalendar
A calendar solution for OTRS.
OTRS/GeneralCatalog
The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
OTRS/TemplateModule
Documentation module with some template code.
OTRS/otrs-ci-bento
Packer templates for building minimal Vagrant baseboxes for multiple platforms