/Help-Desk

The software aims to streamline the support and ticketing process, enhance communication between support agents and users, and provide a comprehensive knowledge base for quick problem resolution. Thanks to ECS for their collaboration and project proposal.

Primary LanguageJavaScript

ECS Help Desk - Streamlining Support with MERN

Welcome to ECS Help Desk, a comprehensive Fullstack MERN website designed to revolutionize customer support for [Company Name]. This project aims to enhance communication, streamline ticketing processes, and provide an intuitive knowledge base for quick problem resolution.

Getting Started

Follow these steps to set up and run the project on your local machine.

Prerequisites

  • Node.js and npm installed
  • MongoDB installed and running locally or use a cloud-based solution
  • Git installed

Installation

  1. Clone the repository:

    git clone https://github.com/yourusername/yourproject.git
cd Help-Desk

  2. Install dependencies for the server:

    cd Backend
npm install

  3. Install dependencies for the client:

    cd ../Frontend
npm install

Configuration

  1. Create a .env file in the Backend directory and configure the following variables:

    PORT=3000
MONGODB_URI=mongodb+srv://rambo:password123abc@helpdesk.3m5jos8.mongodb.net/
DB_URL=mongodb://localhost:27017/helpdesk

  2. Create a .env file in the Frontend directory and configure the following variable:

    PORT=4000

Running the Project

  1. Start the Backend:

    cd server
npm start

    The server will run on http://localhost:3000 by default.

  2. Start the Frontend:

    cd client
npm start

    The client will open in your default web browser at http://localhost:4000.

Project Features

Smart Ticketing System

  • Access the ticketing system by navigating to the corresponding section in the interface.
  • Submit queries and track their resolution status.

Instant Chat Support

  • Utilize the real-time chat support tool for immediate assistance.

Automated Responses

  • Experience the intelligent system handling common questions, reducing manual workload.

Analytics Dashboard

  • Monitor and improve support performance through insightful metrics.

User-Friendly Design

  • Enjoy an easy-to-use interface designed for accessibility.

Acknowledgments

  • ECS for the opportunity to work on this impactful project.
  • Open source community for providing invaluable tools and resources.

Feel free to reach out for any questions or issues. Happy coding! 🚀