People often face inconvenience when registering electricity complaints, requiring visits to the department and frequent follow-ups for progress updates.
इ-Billing streamlines the complaint process by offering an online platform. Users can easily submit complaints from anywhere, eliminating the need for physical visits to the electricity department.
- Convenience: Users can register complaints from the comfort of their homes, saving time and effort.
- Remote Progress Tracking: The platform enables users to monitor complaint status remotely, reducing the need for frequent visits.
- Immediate AI Responses: Leveraging AI, common complaints receive instant responses, enhancing user satisfaction and reducing wait times.
- Efficient Administration: Administrators and sub-admins can manage complaints effortlessly, ensuring prompt resolution and better service delivery.
By making complaint registration and management more accessible and efficient, इ-Billing improves the user experience and enhances the efficiency of electricity service provision.