Customers who left within the last month – the column is called Churn Services that each customer has signed up for – phone, multiple lines, internet, online security, online backup, device protection, tech support, and streaming TV and movies Customer account information – how long they’ve been a customer, contract, payment method, paperless billing, monthly charges, and total charges Demographic info about customers – gender, age range, and if they have partners and dependents
41.7% of senior citizens left the company.
- 33% of customers who don't have a partner left the company.
- 31% of independent customers left the company
- 15.4% of dependent customers left the company
- 8.7% of customers left the company after the first month
- 19.3% of customers left the company after first 5 months
- A large number of customers using Fiber Optic have left the company
- Clients who do not use online security, many of them leave the company
- Many clients who do not use technical support have left the company
- Customers who pay month to month are the most who leave the company
The presentation illustrates data visualizations and ratios of the company's problems with clients, while illustrating the uses of each type of customer.