Throughout these labs you will learn how to create a Help Desk bot. The labs are available in both C# and Node.js. When completing the lab, you can choose to use either the high level instructions, which provide guidance, or the step-by-step instructions.
The goal of the high-level steps is to offer a challenge to developers who like to work through things on their own with minimal guidance. The goal of the step-by-step instructions is to provide prescriptive instructions for developers who are looking for a more structured experience. You may find reading through the high-level steps first, and then using the step-by-step instructions for additional support, can be a successful way to complete the exercises.
The labs are designed to build on one another, so you will be creating the entire bot from scratch. However, if you wish to choose just a couple of the labs, you can use the starting code indicated in each lab.
Each lab contains a set of additional challenges, which allow you to both enhance your bot and grow your skills. These are considered part of the lab, and we strongly encourage you to try at least one for each lab.
| Exercise | High Level Instructions | Detailed Instructions | |
|---|---|---|---|
| 1 | Creating Your First "Echo" Bot with the Bot Builder SDK | Document | C# - Node |
| 2 | Submitting help desk tickets with the bot | Document | C# - Node |
| 3 | Making the bot smarter with language understanding (LUIS) | Document | C# - Node |
| 4 | Implementing a help desk KB with Azure Search and Cosmos DB | Document | C# - Node |
| 5 | Deploying your bot to the cloud | Document | C# - Node |
| 6 | Determine the sentiments behind a user's message | Document | C# - Node |
| 7 | Hand off the conversation to a human agent | Document | C# - Node |
| 8 | Send and Receive Events Through a Backchannel | Document | C# - Node |