Filter and redirect tickets based on group
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TylerConlee commented
The ticket endpoint in Zendesk has a group assignee ID, so I could rewrite the API all to filter based off of configurable group IDs, or leave blank for all tickets. Once filtered, split the channels that the notifications go to. Rewrite to allow tickets assigned to a specific group get routed to a specific channel that would allow other teams to get notifications for their tickets individually
TylerConlee commented
Resolved in #409