Not receiving email
Opened this issue · 24 comments
dax29 commented
Hi
About 2 weeks ago I all of a sudden stopped receiving reminder emails. I have checked with other members they haven't received any either.
So I uninstalled the module and removed the preferences on my site. I then downloaded the latest file (May 2022) and reinstalled. I also had Greg Roach update the Cron file.
Unfortunately I'm still not receiving any reminder emails?
Any idea what the problem could be
Cheers Frank
Webtrees site: familytree.kuilboer.id.au
UksusoFF commented
Try to go link from cron settings in browser. What you see?
dax29 commented
Hi
Thanks for getting back to me.
I put the following from the cron settings in my browser "
https://familytree.kuilboer.id.au/reminder-cron/run?key=PkxYxePNajwnBivH"
and got the follwing reply
"{"success":true}"
Cheers
Frank
…___________________________________________________________
Frank & Sonia Kuilboer
68 Clark Lane
Broadwater Queensland 4380 Australia
Mobile: 0439090856 (Frank), 0412214484 (Sonia)
Email: ***@***.*** or ***@***.***
Family History site: http://familytree.kuilboer.id.au/
On Wed, 19 Oct 2022 at 03:49, Kirill Uksusov ***@***.***> wrote:
Try to go link from cron settings in browser. What you see?
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UksusoFF commented
Please check spam folder. And webtrees logs here: https://familytree.kuilboer.id.au/admin/logs
Any errors here?
dax29 commented
Hi
I've regularly checked my spam folder and nothing in there.
I've attached a copy of the webtrees logs. Hope that helps
Cheers Frank
…On Wed, 19 Oct 2022, 8:17 pm Kirill Uksusov, ***@***.***> wrote:
Please check spam folder. And webtrees logs here:
https://familytree.kuilboer.id.au/admin/logs
Any errors here?
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UksusoFF commented
Please attach logs to github or send via email.
dax29 commented
I attached the log to my last email
…On Thu, 20 Oct 2022, 2:25 am Kirill Uksusov, ***@***.***> wrote:
Please attach logs to github or send via email.
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dax29 commented
Here it is again
webtrees-logs.csv
UksusoFF commented
There is no errors here. Are you using smtp server?
You received registrations email from webtrees?
dax29 commented
Well that's interesting, just after I got your email, I started receiving
the reminder email.
Not sure what happened but it seems to be working now
Cheers
Frank
…On Sun, 4 Dec 2022, 5:00 am Kirill Uksusov, ***@***.***> wrote:
There is no errors here. Are you using smtp server?
You received registrations email from webtrees?
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dax29 commented
I've attached a screenshot shot of the email
On Sun, 4 Dec 2022, 8:39 am Frank (Dax) & Sonia Kuilboer, <
***@***.***> wrote:
… Well that's interesting, just after I got your email, I started receiving
the reminder email.
Not sure what happened but it seems to be working now
Cheers
Frank
On Sun, 4 Dec 2022, 5:00 am Kirill Uksusov, ***@***.***>
wrote:
> There is no errors here. Are you using smtp server?
> You received registrations email from webtrees?
>
> —
> Reply to this email directly, view it on GitHub
> <#51 (comment)>,
> or unsubscribe
> <https://github.com/notifications/unsubscribe-auth/ACNUCFFGVCHH6QV3LXBJG43WLODCTANCNFSM6AAAAAAQ4P5NJI>
> .
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> ***@***.***>
>
dax29 commented
I don't think it's fixed as I didn't get a reminder today
On Sun, 4 Dec 2022, 8:41 am Frank (Dax) & Sonia Kuilboer, <
***@***.***> wrote:
… I've attached a screenshot shot of the email
On Sun, 4 Dec 2022, 8:39 am Frank (Dax) & Sonia Kuilboer, <
***@***.***> wrote:
> Well that's interesting, just after I got your email, I started receiving
> the reminder email.
> Not sure what happened but it seems to be working now
> Cheers
> Frank
>
> On Sun, 4 Dec 2022, 5:00 am Kirill Uksusov, ***@***.***>
> wrote:
>
>> There is no errors here. Are you using smtp server?
>> You received registrations email from webtrees?
>>
>> —
>> Reply to this email directly, view it on GitHub
>> <#51 (comment)>,
>> or unsubscribe
>> <https://github.com/notifications/unsubscribe-auth/ACNUCFFGVCHH6QV3LXBJG43WLODCTANCNFSM6AAAAAAQ4P5NJI>
>> .
>> You are receiving this because you authored the thread.Message ID:
>> ***@***.***>
>>
>
dax29 commented
I updated webtrees to the latest version and thought it was fixed as I received a Reminder email 2 days in a row but the last 3 days I haven't received any
UksusoFF commented
Please update reminder module to master version: https://github.com/UksusoFF/webtrees-reminder/archive/refs/heads/master.zip
dax29 commented
Thanks for the link, I've updated it now so hopefully that will make it work
Cheers and thanks for your patience
…On Mon, 12 Dec 2022 at 22:43, Kirill Uksusov ***@***.***> wrote:
Please update reminder module to master version:
https://github.com/UksusoFF/webtrees-reminder/archive/refs/heads/master.zip
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UksusoFF commented
There is count 6 on your cron url. So you must get email with 6 records when url triggered.
Are you recieved email when going to url?
dax29 commented
Sorry not sure what you mean by when going to url?
…On Mon, 12 Dec 2022, 11:07 pm Kirill Uksusov, ***@***.***> wrote:
There is count 6 on your cron url. So you must get email with 6 records
when url triggered.
Are you recieved email when going to url?
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UksusoFF commented
Open link from this comment in browser: #51 (comment)
dax29 commented
Yes when I put the url in the browser, I get the following result in the
browser {"success":true,"count":6}
I also received the reminder email.
…On Mon, 12 Dec 2022, 11:26 pm Kirill Uksusov, ***@***.***> wrote:
Open link from this comment in browser: #51 (comment)
<#51 (comment)>
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UksusoFF commented
Ok, so seems you have troubles with cron. Show your cron config.
dax29 commented
Is this what you need.
0 9 * * * wget -O - -q "
https://familytree.kuilboer.id.au/reminder-cron/run?key=PkxYxePNajwnBivH"
I have my site hosted with Greg Roach and i got him to set up the Cron
config so would assume he set it up correctly
…On Tue, 13 Dec 2022, 5:10 pm Kirill Uksusov, ***@***.***> wrote:
Ok, so seems you have troubles with cron. Show your cron config.
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UksusoFF commented
I need output crontab -e from self-hosted instance.
dax29 commented
Sorry how do I get that
…On Tue, 13 Dec 2022, 7:56 pm Kirill Uksusov, ***@***.***> wrote:
I need output crontab -e from self-hosted instance.
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UksusoFF commented
You need contact with Greg Roach :)