- User can file a complaint after selecting authority and can choose to make it public or private depending on the situation that can be configured
- Admin Panel for authority
- Kanban Dashboard for admin and
- Stages for Complaint - Lodged, Looking Into , Reviewed, Taking Action, Forwarded , Resolved, Incomplete (not active)
- At every stage the admin has to add a remark of what the actions will be taken
- Community for locals, depending on type of complaint
- Depending on type the complaint form
- Company can be given a seal of authorization
- Give solution to issues that are pending so that people can solve it
- Stream Complaints from Social Media
- Push Notifications if time permits (this can be done).