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Responding to customer complaints and resolving them quickly is very important to improve the customer satisfaction and retention.
How can organization respond to these complaints coming through different traditional and modern feedback channels?
- Azure Synapse Analytics can help bring all customer data, interactions data and complaints data into a unified data platform
- AI powered text classification can help classify the complaints into the right category and route them to support team for faster resolution
- Power App can help the support team access their complaint queue and respond quickly
This solution accelerator helps developers with all the resources needed to build an end-to-end customer complaint management solution.
To use this solution accelerator, you will need access to an Azure subscription. While not required, a prior understanding of Azure Synapse Analytics, Azure Machine Learning, Azure Logic Apps, Power Apps and Azure Functions will be helpful.
For additional training and support, please see:
Start by deploying the required resources to Azure. The button below will deploy Azure Synapse Analytics, Azure Machine Learning and its related resources:
Please follow the Deployment Guide to upload the data, run notebooks and configure the Power App.
The architecture diagram below details what you will be building for this Solution Accelerator.
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