A ticket tracking management system
This system currently under development, but the main idea can be illustrated as a helping desk ticketing system that helps various company to track issues/ send notifications/ manage the bugs etc.
Initial SRS can be simplified as:
User Role: developer, manager, QA, Customer Service, Client, System Administrator
Function:
QA started testing, if found bug, a ticket will be created. The ticket includes bug description to show how to reproduce it and an area for leaving comments. A notification will be sent to developer at the same time when a ticket is created. When the bug resolved, developer can mark it to resolved. A notification will be sent to QA to double check. Once the bug is resolved, QA has the right to mark it as closed with selection including: Issue Resolved, failed to resolve, Cancelled, Not an Issue. Everyone except for client can see the tickets information. Components:
System login page Main page showing all tickets the default filtered by update datetime. It also can be filtered by ticket status and developer Head section includes ticket operations: New Ticket, Edit Ticket, Delete Ticket, Assign Tickets (Manager only) sidebar shows tickets categories: Pending, Closed, Trash box (storing deleted tickets).