/zoom-contact-center-shopify-accelerator

This accelerator provides Zoom Contact Center clients with a quick and easy way to securely access Shopify customer and order data, enabling personalised customer experience, self-serve/contact deflection, and advisor efficiency for all contact channels.

MIT LicenseMIT

Zoom Contact Center - Shopify Accelerator

Integration provided by Acceleraate

      

Overview

This accelerator provides Zoom Contact Center users with a quick and easy way to securely access Shopify customer and order data, enabling personalised customer experience, self-serve/contact deflection, and advisor efficiency for all contact channels.

Once installed, the accelerator provides users with the ability to implement multiple CX use cases, such as pre-emptive intent detection; personalised messaging; self-serve of common contact queries such as “where is my order?”, “my order is missing an item”, “where is my refund?”; automated Identity and Verification (ID&V), and priority routing for high value customers. This provides customers with an effortless experience, and advisors with the context of the customer as soon as they connect to the conversation, contributing towards faster handling times and improved first contact resolution.

Provider

The Zoom Contact Centre & Shopify integration accelerator has been provided by Acceleraate - acceleraate.com

Need support?

Email us: support@acceleraate.com

What does this accelerator include, and how does it work?

Access to the following Shopify data points, enabling the creation of data-informed CX journeys in Zoom Contact Center:

Customer Data

ID, Name, Email, Phone, Order Count, Total Spent, Last Order ID, Notes, State & Tags

Order Data

ID, Number, Line Items, Total Price, Fulfilment Status, Financial Status, Shipping Address, Phone, Notes, Cancel Reason, Cancel Date

Installation pre-requisites

  • Admin access rights for your Shopify store
  • Admin (or Owner) access rights for Zoom
  • At least one Zoom Contact Center license
  • Some experience of administering Zoom Contact Center
  • Your Shopify Store Name e.g. https://test-store.myshopify.com (in this example store name = test-store)

Time to install

Installation Step Time to Complete
Step 1: Shopify App Installation 5 minutes
Step 2: Zoom Contact Center Configuration 15 minutes
Step 3: Voice Channel Configuration 7 minutes
Step 4: Web Chat Channel Configuration 13 minutes + time to update and publish your own website
Step 5: Testing the Flows As much time as you need

Further information to follow...

Ready to get started?

Step 1 - Shopify App Installation


About Acceleraate

We’re a UK based team of system integration and cloud technology experts, with deep knowledge and experience of the UCaaS and CCaaS ecosystem.

We’re a trusted and certified Zoom Solution Partner, with a strong track record of implementing, managing and improving business communication platforms across EMEA - from SMEs right through to the largest enterprise and public sector clients, across multiple verticals. With over 20 years of native cloud and serverless experience, we take ownership of your CX/EX challenges and then help you tackle them through focused consultancy, delivery, system integration, and managed services.


Installation Index

Zoom Contact Center & Shopify Accelerator

Step 1 - Shopify App Installation

Step 2 - Zoom Contact Center Configuration

Step 3 - Voice Channel Configuration

Step 4 - Web Chat Channel Configuration

Step 5 - Testing the Shopify Accelerator

Step 6 - Customising the Flows