Different subdomain for frontend/backend cause module issues

[devillep]

Hi,

We are having problems with API URL generation because we are using different sub-domains for the frontend and backend. This is core functionality that should ideally be supported. It's used often on multi-server setups where the admin panel might work on a separate server to the frontend.

For example:
http://www.example.com/ (frontend)
https://adminpanel.example.com/ (backend)

You are using a frontend router for the API controller, which is only loaded in the frontend.

When I am in the admin panel this method:

class Zendesk_Zendesk_Block_Adminhtml_Config_Buttons_MagentoTest extends Mage_Adminhtml_Block_System_Config_Form_Field
{
    public function getTestUrl()
    {
        return Mage::getUrl('zendesk/api/users/1');
    }
}

Links to https://adminpanel.example.com/zendesk/api but it should be linking to http://www.example.com/zendesk/api. I'm not sure what other issues exist with the module as I haven't been able to get as far as getting SSO and the order callbacks working yet.

Could I ask that you test your module with a different front/backend domain name please?

Many thanks

[joseconsador]

@devillep Thank you for bringing this to our attention. We'll be looking into this issue and let you know once we have a fix out.

[MikeParkin]

Hi @joseconsador,

Great, any idea of an ETA on this please?

Cheers
Mike

[de-facto-design]

Hi @joseconsador

Sorry to chase but any update on this?

Thanks
Mike

[MikeParkin]

Hi @joseconsador any update on this?

[adrian-green]

Absolutely critical to fix - if you don't have the resources to fix it would you accept pull requests?

[MikeParkin]

I believe this is actually a ZendDesk limitation, not a magento module one - there is only one URL you can put into ZendDesk to perform the SSO.