web portal configuration
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Deleted user commented
The link of the web portal configuration in Magento / zendesk / configuration / support channels appears to be linking to an outdated URL: https://mycompany.zendesk.com/settings/portal
the web portal has been deprecated and has been replaced by helpcenter: https://support.zendesk.com/hc/en-us/articles/203664396-Migrating-from-the-Web-portal-to-the-Help-Center
The new URL would loook like: https://mycompany.zendesk.com/hc/admin/general_settings ?