Yii2 Support Ticket System - simple, flexible module for Yii2 advanced template (frontend/backend apps)
The latest version includes following features:
- very easy, simple and fast (only 3 tables: category, ticket, messages)
- Tickets has title, category, priority, users email and name, can link user id
- Module can parse mailbox and automatically add new tickets (or add new messages to ticket)
- Auto close tickets after 7 days of inactivity (by cron or backend app)
- Ticket management (in backend app - admin users can use Redactor Widget)
- Console commands (
yii support/ticket/close) - ID of ticket are hashed
- Compact SEO URL rules
- Module use yii2-queue for background and cron jobs (Sync queue by default, you can use DB, Redis or other)
- Module can use independent Mailer component, own config (smtp, user, pass)
- Multi-lingual (en, ru)
- You can use own style css
- Can replace real username(login) of Support (configurable)
- MongoDB
NOTE: Module is in initial development. Anything may change at any time.
All installation instructions are located in documentation / Installation.
- write documentation (configuration, faq)
- refactoring Mongodb
- add more languages (cn)
- more console commands
- rest controllers for api app
- view theme (blue, red, green, gray, dark, etc)
- improve from simple to powerful (customer portal or support center like a pro)
- RBAC integration (role support manager)
- tests!!!
- check ticket status for users
- assignment other manager
- attachments (files, documents, images)
- statistic
- Multichannel ticketing
- more notifications (push, telegram, viber, whatsapp, wechat)
If you have any questions or problems with Yii2-ticket-support you can ask them on email akiraz@bk.ru.
Anyone and everyone is welcome to contribute. Please take a moment to review the guidelines for contributing.
Yii2-ticket-support is released under the MIT License. See the bundled LICENSE.md for details.