Table 'helpdezk.hdk_tbnote' doesn't exist
GaneshKandu opened this issue · 6 comments
GaneshKandu commented
Hi,
Getting this error while install of helpdezk 1.1.2 on php 5.5
mysql error: Table 'helpdezk.hdk_tbnote' doesn't exist
CREATE OR REPLACE VIEW hdk_viewnotesdata AS (select `n`.`idnote` AS `idnote`,`n`.`code_request` AS `code_request`,`n`.`idperson` AS `idperson`,`p`.`name` AS `name`,`n`.`entry_date` AS `entry_date`,`n`.`execution_date` AS `execution_date`,`n`.`start_hour` AS `start_hour`,`n`.`finish_hour` AS `finish_hour`,`n`.`minutes` AS `minutes`,`n`.`idtype` AS `idtype`,`n`.`IND_CHAMADO` AS `IND_CHAMADO`,`n`.`ip_adress` AS `ip_adress`,`n`.`public` AS `public`,`n`.`hour_type` AS `hour_type`,`n`.`service_value` AS `service_value`,`n`.`callback` AS `callback`,`n`.`description` AS `description` from (`hdk_tbnote` `n` join `tbperson` `p`) where `p`.`idperson` = `n`.`idperson`);
database i created is still blank
albandes commented
Hello.
*hdk_viewnotesdata* is a VIEW, used to view the notes of tickets.
The probable cause of this error is that your mysql user does not have
privileges to create VIEWS.
As this error occurred, the bank installation process was aborted.
You can try:
1. Check the privileges of your mysql user;
2. If you are familiar with mysql you can directly import the data in:
installer/dumps/db-install-routines.sql
installer/dumps/db-install-tables.sql
installer/dumps/db-install-views.sql
Regards
*Rogério Albandes*
*Owner at Pipegrep*
*Helpdezk - Project Leader*
*IT Coordinator at Instituto Educacional MQ*
*Master of Science in **Electronic Engineering and Computing - UCPel*
Em ter., 21 de jan. de 2020 às 07:57, Ganesh Kandu <notifications@github.com>
escreveu:
… Hi,
Getting this error while install of helpdezk 1.1.2 on php 5.5
mysql error: Table 'helpdezk.hdk_tbnote' doesn't exist
CREATE OR REPLACE VIEW hdk_viewnotesdata AS (select `n`.`idnote` AS `idnote`,`n`.`code_request` AS `code_request`,`n`.`idperson` AS `idperson`,`p`.`name` AS `name`,`n`.`entry_date` AS `entry_date`,`n`.`execution_date` AS `execution_date`,`n`.`start_hour` AS `start_hour`,`n`.`finish_hour` AS `finish_hour`,`n`.`minutes` AS `minutes`,`n`.`idtype` AS `idtype`,`n`.`IND_CHAMADO` AS `IND_CHAMADO`,`n`.`ip_adress` AS `ip_adress`,`n`.`public` AS `public`,`n`.`hour_type` AS `hour_type`,`n`.`service_value` AS `service_value`,`n`.`callback` AS `callback`,`n`.`description` AS `description` from (`hdk_tbnote` `n` join `tbperson` `p`) where `p`.`idperson` = `n`.`idperson`);
database i created is still blank
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GaneshKandu commented
The probable cause of this error is that your mysql user does not have privileges to create VIEWS.
I used root user for install
and also what minimum php-version required to install helpdezk
albandes commented
Please, try to import this dump files:
installer/dumps/db-install-routines.sql
installer/dumps/db-install-tables.sql
installer/dumps/db-install-views.sql
*Rogério Albandes*
*Owner at Pipegrep*
*Helpdezk - Project Leader*
*IT Coordinator at Instituto Educacional MQ*
*Master of Science in **Electronic Engineering and Computing - UCPel*
Em ter., 21 de jan. de 2020 às 09:18, Ganesh Kandu <notifications@github.com>
escreveu:
… The probable cause of this error is that your mysql user does not have
privileges to create VIEWS.
I am used root user for install
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albandes commented
OPs.
In this sequence:
installer/dumps/db-install-tables.sql
installer/dumps/db-install-views.sql
installer/dumps/db-install-routines.sql
Tks
*Rogério Albandes*
*Owner at Pipegrep*
*Helpdezk - Project Leader*
*IT Coordinator at Instituto Educacional MQ*
*Master of Science in **Electronic Engineering and Computing - UCPel*
Em ter., 21 de jan. de 2020 às 09:38, Rogerio Albandes <
rogerio.albandes@gmail.com> escreveu:
…
Please, try to import this dump files:
installer/dumps/db-install-routines.sql
installer/dumps/db-install-tables.sql
installer/dumps/db-install-views.sql
*Rogério Albandes*
*Owner at Pipegrep*
*Helpdezk - Project Leader*
*IT Coordinator at Instituto Educacional MQ*
*Master of Science in **Electronic Engineering and Computing - UCPel*
Em ter., 21 de jan. de 2020 às 09:18, Ganesh Kandu <
***@***.***> escreveu:
> The probable cause of this error is that your mysql user does not have
> privileges to create VIEWS.
>
> I am used root user for install
>
> —
> You are receiving this because you commented.
> Reply to this email directly, view it on GitHub
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helpdezk-develop commented
Hello.
Sorry, there is an error in the installation program.
Please uncomment lines 38 and 39 of installer/ajax/step_7_proced.php.
I will fix the bug and release a new release soon.
Regards
albandes commented
Hello.
Last release, fix the issue: https://github.com/albandes/helpdezk/releases/tag/v1.1.3