/qiscus-fifo-custom-agent-allocator

Primary LanguageGo

QISCUS Custom Agent Allocator RoundRobin

Agent Allocation Strategy

Allocator will allocate to agent that have n max served per agent, and messages (room) are served as FIFO (First in First out) using roundrobin strategy checking agent to agent.

System Design

Dependencies

  • Golang
  • RabbitMQ
  • Qiscus API

How to run

  • ensure you have rabbitmq instance to be accessed

  • setup .env file

        QISCUS_APP_ID=xxxx
    QISCUS_APP_SECRET=xxxx
    QISCUS_API_HOST=https://multichannel.qiscus.com
    PORT=5005
    SECRET=12345
    RABBIT_MQ_DSN=amqp://qiscus:qiscus@localhost:5672
    MAX_SERVED_CUSTOMER_PER_AGENT=2
    AGENT_POOL_SYNC_INTERVAL=120
    QUEUE_BACKOFF_SLEEP_INTERVAL_SECOND=120

  • run go run ./cmd/agent_allocator/...

  • add <host>/allocate?secret=12345 to custom agent allocator webhook setting

  • Test via qiscus multichannel.