getTranscript not working for agent chat session

[agnel0410]

Hi,

When i try to get the chat transcript i get the below error:

access to XMLHttpRequest at 'https://participant.connect.us-west-2.amazonaws.com/participant/event' from origin 'http://127.0.0.1:5501' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

Code:
<script src="lib/connect-streams-min.js"></script>
<script src="lib/amazon-connect-chat.js"></script>

async function handleContactIncoming(contact) {
    console.log(contact, 'handleContactIncoming', 'Contact is incoming');
    console.log('connection: ', currentContact);
    console.log('CurrentQ: ', contact.getQueue().name);
    console.log('customerNo: ', currentContact.customerNo);
    console.log('QueueType: ', contact.getType());
    if (contact.getType() === connect.ContactType.CHAT) {
        // applies only to CHAT contacts
        console.log('connect.ConnectionType.AGENT', connect.ConnectionType.AGENT)
        const cnn = contact.getConnections().find(cnn => cnn.getType() === connect.ConnectionType.AGENT);
        const agentChatSession = connect.ChatSession.create({
            chatDetails: cnn.getMediaInfo(), // REQUIRED
            options: { // REQUIRED
                region: "us-east-1", // REQUIRED, must match the value provided to `connect.core.initCCP()`
            },
            type: connect.ChatSession.SessionTypes.AGENT, // REQUIRED
            websocketManager: connect.core.getWebSocketManager() // REQUIRED
        });
        const awsSdkResponse = await agentChatSession.getTranscript({
            maxResults: 100,
            sortOrder: "ASCENDING"
        });
        const { InitialContactId, NextToken, Transcript } = awsSdkResponse.data;
        console.log(Transcript);
        return;
    }
}

[swiszm-amazon]

Amazon Connect Participant api calls are being attempted in us-west-2 but the region you specified was us-east-1.

The region, us-east-1, needs to be specified when initializing CCP as well. See region property here https://github.com/amazon-connect/amazon-connect-streams#initialization

[spencerlepine]

Hi @agnel0410 , any updates on this issue?

If there are any further concerns please let us know. Would like to confirm before closing the issue.

Thanks,
Spencer

[xiajon-amzn]

Closing issue as there is no activity after 2 months. Please open a new issue if you still need help