Amazon Connect

Pinned Repositories

ai-powered-speech-analytics-for-amazon-connect
The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
Language:JavaScript56 21 3853
amazon-connect-chat-ui-examples
Examples of how to create and customize the customer side chat for Amazon Connect
Language:JavaScript150 24 91214
amazon-connect-chatjs
Amazon Connect ChatJS - a browser-based contact center integration API for Chat on the Agent and Customer side.
Language:JavaScript97 27 8056
amazon-connect-realtime-transcription
Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe
Language:Java164 28 6899
amazon-connect-salesforce-cti
Documentation for Amazon Connect CTI Adapter for Salesforce.
Language:JavaScript43 30 5037
amazon-connect-salesforce-lambda
Language:Python47 22 4036
amazon-connect-salesforce-scv
This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
Language:Python52 21 4754
amazon-connect-snippets
A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.
Language:JavaScript120 32 871
amazon-connect-streams
Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.
Language:JavaScript395 80 626315
voicemail-for-amazon-connect
The Voicemail for Amazon Connect solution helps call center administrators and managers automate a voicemail solution using Amazon Connect. A customer can call in, enter the extension number of the agent they want to speak with, and leave a voicemail for that specific agent. The solution generates voicemail recordings and transcripts that are delivered to agents using their preferred communication setting: SMS and/or email.
Language:JavaScript66 39 10078

Amazon Connect's Repositories

amazon-connect/amazon-connect-streams
Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.
Language:JavaScript395 80 626315
amazon-connect/amazon-connect-realtime-transcription
Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe
Language:Java164 28 6899
amazon-connect/amazon-connect-chat-ui-examples
Examples of how to create and customize the customer side chat for Amazon Connect
Language:JavaScript150 24 91214
amazon-connect/amazon-connect-snippets
A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.
Language:JavaScript120 32 871
amazon-connect/amazon-connect-chatjs
Amazon Connect ChatJS - a browser-based contact center integration API for Chat on the Agent and Customer side.
Language:JavaScript97 27 8056
amazon-connect/voicemail-for-amazon-connect
The Voicemail for Amazon Connect solution helps call center administrators and managers automate a voicemail solution using Amazon Connect. A customer can call in, enter the extension number of the agent they want to speak with, and leave a voicemail for that specific agent. The solution generates voicemail recordings and transcripts that are delivered to agents using their preferred communication setting: SMS and/or email.
Language:JavaScript66 39 10078
amazon-connect/ai-powered-speech-analytics-for-amazon-connect
The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
Language:JavaScript56 21 3853
amazon-connect/amazon-connect-salesforce-scv
This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
Language:Python52 21 4754
amazon-connect/amazon-connect-salesforce-lambda
Language:Python47 22 4036
amazon-connect/amazon-connect-salesforce-cti
Documentation for Amazon Connect CTI Adapter for Salesforce.
Language:JavaScript43 30 5037
amazon-connect/amazon-connect-chat-interface
Amazon Connect Chat Interface - a browser-based customer chat widget for your website integrating with Amazon Connect ChatJS
Language:JavaScript40 10 3243
amazon-connect/voicemail-express-amazon-connect
Language:Python32 5 1912
amazon-connect/amazon-connect-message-streaming-examples
This repository contains an example project on how to get started with Amazon Connect Chat Message Streaming APIs to enable SMS and Facebook messenger channels for customer service.
Language:JavaScript23 8 1440
amazon-connect/amazon-connect-taskjs
Amazon Connect Task JS - a browser-based contact center integration API for Tasks.
Language:JavaScript19 13 811
amazon-connect/video-call-escalation
Language:JavaScript19 10 812
amazon-connect/amazon-connect-audio-utils
A set of tools for working with audio created from Amazon Connect
Language:Python10 9 04
amazon-connect/amazon-connect-chat-ios-examples
Language:Swift9 9 25
amazon-connect/amazon-connect-customer-profiles
Language:JavaScript9 4 43
amazon-connect/AmazonConnectSDK
Language:TypeScript8 9 40
amazon-connect/amazon-connect-in-app-calling-examples
Language:Swift6 4 02
amazon-connect/amazon-connect-workshops
Language:Python4 7 07
amazon-connect/customer-profiles-snippets
Language:JavaScript4 9 116
amazon-connect/advanced-usage-analytics
Language:JavaScript3 6 35
amazon-connect/amazon-connect-voice-id-sample-application
Language:JavaScript3 8 05
amazon-connect/connect-kvs-consumer-demo
Language:Java2 0 11
amazon-connect/.github
1 1 0
amazon-connect/amazon-connect-chat-ios
Language:Swift1 3 10
amazon-connect/amazon-connect-contact-lens-action-item-reminders
Language:TypeScript1 6 02
amazon-connect/amazon-connect-contact-lens-api-sample-app
Language:JavaScript1 7 07
amazon-connect/amazon-connect-chat-android
Language:Kotlin01