Pinned Repositories
ai-powered-speech-analytics-for-amazon-connect
The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
amazon-connect-chat-ui-examples
Examples of how to create and customize the customer side chat for Amazon Connect
amazon-connect-chatjs
Amazon Connect ChatJS - a browser-based contact center integration API for Chat on the Agent and Customer side.
amazon-connect-realtime-transcription
Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe
amazon-connect-salesforce-cti
Documentation for Amazon Connect CTI Adapter for Salesforce.
amazon-connect-salesforce-lambda
amazon-connect-salesforce-scv
This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
amazon-connect-snippets
A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.
amazon-connect-streams
Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.
voicemail-for-amazon-connect
The Voicemail for Amazon Connect solution helps call center administrators and managers automate a voicemail solution using Amazon Connect. A customer can call in, enter the extension number of the agent they want to speak with, and leave a voicemail for that specific agent. The solution generates voicemail recordings and transcripts that are delivered to agents using their preferred communication setting: SMS and/or email.
Amazon Connect's Repositories
amazon-connect/amazon-connect-streams
Amazon Connect Streams - a browser-based contact center integration API, typically with CRM systems.
amazon-connect/amazon-connect-realtime-transcription
Transcribe Live Customer Audio for Amazon Connect using Amazon Kinesis Video Streams and Amazon Transcribe
amazon-connect/amazon-connect-chat-ui-examples
Examples of how to create and customize the customer side chat for Amazon Connect
amazon-connect/amazon-connect-snippets
A collection of dependency free snippets for working with Amazon Connect, in multiple programming languages.
amazon-connect/amazon-connect-chatjs
Amazon Connect ChatJS - a browser-based contact center integration API for Chat on the Agent and Customer side.
amazon-connect/voicemail-for-amazon-connect
The Voicemail for Amazon Connect solution helps call center administrators and managers automate a voicemail solution using Amazon Connect. A customer can call in, enter the extension number of the agent they want to speak with, and leave a voicemail for that specific agent. The solution generates voicemail recordings and transcripts that are delivered to agents using their preferred communication setting: SMS and/or email.
amazon-connect/ai-powered-speech-analytics-for-amazon-connect
The AI Powered Speech Analytics for Amazon Connect solution provides the combination of speech to text transcription, translation into preferred languages, and insights for agents and supervisors all in real-time
amazon-connect/amazon-connect-salesforce-scv
This repository contains resources, examples, and projects to help Service Cloud Voice customers address some common requirements as they deploy Service Cloud Voice.
amazon-connect/amazon-connect-salesforce-lambda
amazon-connect/amazon-connect-salesforce-cti
Documentation for Amazon Connect CTI Adapter for Salesforce.
amazon-connect/amazon-connect-chat-interface
Amazon Connect Chat Interface - a browser-based customer chat widget for your website integrating with Amazon Connect ChatJS
amazon-connect/amazon-connect-message-streaming-examples
This repository contains an example project on how to get started with Amazon Connect Chat Message Streaming APIs to enable SMS and Facebook messenger channels for customer service.
amazon-connect/video-call-escalation
amazon-connect/amazon-connect-taskjs
Amazon Connect Task JS - a browser-based contact center integration API for Tasks.
amazon-connect/amazon-connect-call-quality-monitoring
Welcome to the Amazon Connect Monitoring Solution Github repository, here you can find all the technical artifacts related to the solution.
amazon-connect/voicemail-express-amazon-connect
amazon-connect/amazon-connect-audio-utils
A set of tools for working with audio created from Amazon Connect
amazon-connect/amazon-connect-chat-ios-examples
amazon-connect/amazon-connect-customer-profiles
amazon-connect/AmazonConnectSDK
amazon-connect/amazon-connect-workshops
amazon-connect/customer-profiles-snippets
amazon-connect/advanced-usage-analytics
amazon-connect/amazon-connect-voice-id-sample-application
amazon-connect/.github
amazon-connect/amazon-connect-contact-lens-action-item-reminders
amazon-connect/amazon-connect-contact-lens-api-sample-app
amazon-connect/amazon-connect-github-io
Amazon-Connect .io page
amazon-connect/amazon-connect-in-app-calling-examples
amazon-connect/connect-kvs-consumer-demo