/customer-segmentation-analysis

Primary LanguageJupyter NotebookApache License 2.0Apache-2.0

Customer Segmentation Analysis

This project aims to perform segmentation analysis on a dataset to better understand customer groups and optimize marketing strategies.

churn
Pic Credit: Blake Wisz na Unsplash

Table of Contents

Introduction

Customer segmentation analysis involves dividing a customer base into groups that share similar characteristics such as behavior, demographics, or purchasing habits.

By segmenting customers, businesses can identify distinct groups and personalize their marketing efforts, leading to improved customer satisfaction and increased sales. This project utilizes a public dataset to perform customer segmentation using K-means clustering.

Dataset

The dataset contains 541.9k samples of the online purchase history of 2.4k customers.

Acknowledgements: This dataset has been referred from UCI ML Repository: https://archive.ics.uci.edu/ml/datasets/online+retail

Features

  • Data Preprocessing: Exploratory Data Analysis (EDA), handling missing values, feature scaling.
  • Customer Segmentation: Applying Unsupervised Machine Learning Techinque (K-Means) to cluster customers based on relevant features.
  • Visualization: Creating visual representations to illustrate the segmented customer groups.
  • Insights and Recommendations: Deriving actionable insights from the segmentation results and suggesting targeted strategies.
Notebook: Access here

Technologies

  • Programming Language: Python
  • Libraries: Pandas, NumPy, Scikit-learn, Matplotlib, Seaborn
  • Tools: Jupyter Notebook

Contributing

Contributions are welcome! Feel free to submit issues or pull requests.

Contact Information

For any inquiries or collaboration opportunities, you can reach out to https://www.linkedin.com/in/andre-kuster/

License

This project is licensed under the MIT License.