Zendesk Polly

Too shy to record your own voice for Zendesk Talk greetings? How about letting someone else read your text? ZendeskPolly uses Amazon Polly text-to-speech engine to convert your text messages into audio files.

This gem is far from being production ready. As of now, it's just a spike to get to know a bit of Zendesk's API.

Installation

Install the gem and use the command line:

$ gem install zendesk_polly

Or add this line to your application's Gemfile:

gem 'zendesk_polly'

And then provide ZendeskPolly with the required credentials and account details:

$ zp init

This command will start an interactive shell session and will save your credentials at ~/.zendesk_polly.

Usage

$ zp --help

NAME:

  ZendeskPolly

DESCRIPTION:

  Client to create zendesk greetings with Aws Polly

COMMANDS:
      
  categories Lists available greeting categories              
  create     Creates a Zendesk greeting with Aws Polly                
  help       Display global or [command] help documentation           
  init       Configures ZendeskPolly          
  voices     Lists available voices

Usage

Most commands have interactive mode, but can be initialized with some options. Use zp [command] --help for details.

Examples

# creating an IVR greeting
$ zp create --name 'My new greeting' --category 'ivr' --voice 'Joanna' --text 'This will be read by Joanna'

# or just 
$ zp create

You can also use ZendeskPolly's client inside your own application.

client = ZendeskPolly::Client.new do |c|
  c.aws_region         = ... # defaults to 'us-east-1'
  c.zendesk_token      = ... # create an API token at `[your_zd_url]agent/admin/api/settings`
  c.zendesk_username   = ... # your email
  c.zendesk_url        = ... # https://{your_zd_portal}.zendesk.com/api/v2
  c.aws_key            = ... # Create an AMI user and grant access to Polly services
  c.aws_secret         = ...
end

# This won't create the greeting just yet. You have a change to listen to it before submitting to Zendesk.
greeting = client.polly_greeting.new(name: 'greeting name', text: "I've just initialized a voice message")

# Opens your default player and plays the converted audio file
greeting.play 

# To submit to zendesk use:
greeting.save

Development

After checking out the repo, run bin/setup to install dependencies. Then, run rake spec to run the tests. You can also run bin/console for an interactive prompt that will allow you to experiment.

To install this gem onto your local machine, run bundle exec rake install. To release a new version, update the version number in version.rb, and then run bundle exec rake release, which will create a git tag for the version, push git commits and tags, and push the .gem file to rubygems.org.

Contributing

Bug reports and pull requests are welcome on GitHub at https://github.com/angelim/zendesk_polly.