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Simple demo on how to use chatbot for IT helpdesk service using machine learning.
Some features of this bot
- Bot can understand and use contextual information throughout conversations will interact in a way that’s easier, quicker, and more naturally helpful for people
- NLP engine can also detect the sentiment of an interaction to help steer the flow of the conversation
- Store conversation in memory which can then be is used to do Supervised or Unsupervised learning
- On the right is Slack bot, on the left you see data used to generate response and in bottom you can log message when the bot runs.
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To start demo, let's see how it responds to greetings
- helper_bot How are you.
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To show how bot uses it's previous knowledge(Unsupervised Learning) when new request received
- helper_bot What time are you open until (This is new input that bot have never seen)
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To show how bot preseves Context when you having conversation just like with human
- helper_bot How many rooms are available
- helper_bot ok book one today please(Here Context is about Conference rooms)
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To show how bot uses sentiment analysis to determine whether a piece of writing is positive, negative or neutral and use that with conversation flow
- helper_bot Sweet