/freshchat_whatsapp

The Ruby gem enables seamless integration of WhatsApp into Ruby apps via Freshchat, streamlining customer communication and support. It simplifies adding WhatsApp as a channel for enhanced interactions within Ruby-based projects.

Primary LanguageRubyMIT LicenseMIT

FreshchatWhatsapp

Welcome to your new gem! In this directory, you'll find the files you need to be able to package up your Ruby library into a gem. Put your Ruby code in the file lib/freshchat_whatsapp. To experiment with that code, run bin/console for an interactive prompt.

Installation

Add this line to your application's Gemfile:

gem 'freshchat_whatsapp'

And then execute:

$ bundle install

Or install it yourself as:

$ gem install freshchat_whatsapp

Configuration

Before you can send messages there's some Configuration to be done. Set the base path, api_key

 FreshchatWhatsapp.configure do |config|
   config.base_path = "https://example.freshchat.com"
   config.api_key = "api_key"
 end

Create an instance of the API client, which is going to be used from now on to interact with whatsapp

fresh_chat = FreshchatWhatsapp::Api.new

Send HSM (templated) messages

so freshchat use to give facility to design your template so what ever params you are asking to send into the template you have to prepare as this part is total dynamic by the given method

this is example template generated you have you change according to your template

def generate_rich_template_data(url, name)
  {
    'rich_template_data' => {
      'button' => {
        'subType' => 'url',
        'params' => [
          {
            'data' => url
          }
        ]
      },
      'body' => {
        'params' => [
          {
            'data' => name
          }
        ]
      }
    }
  }
end

prepare params , if we talk about url freshchat will not allow to send you full url you can just sent the part dynamic part.

params = generate_rich_template_data('/example/13213', 'MR JACK')

This method generates the 'rich_template_data' section for a Freshchat WhatsApp payload.

Parameters:

  • from_number: is the number regiester to send the number

  • namespace: Provided by the Freshchat team.

  • to_number: Recipient's phone number for message delivery.

  • template_name: Template used for passing data.

  • language: Default language set to 'en'.

  • params: Data set using the method above.

fresh_chat.send_hsm_message(from_number, to_number, namespace, template_name,language, params)

# output:

{"request_id"=>"48a79993-9b2f", "request_process_time"=>"1", "link"=>{"rel"=>"outbound-messages", "href"=>"/v2/outbound-messages?request_id=48a79993-9b2f", "type"=>"GET"}, "status"=>"Request created successfully. Check delivery status using status API"} 

Check message status

fresh_chat.check_message_status('48a79993-9b2f')
{"outbound_messages"=>[{"message_id"=>"0c204f712c2e", "from"=>{"phone_number"=>"+91XXXXXXXX"}, "provider"=>"whatsapp", "to"=>{"phone_number"=>"+91XXXXXXX"}, "data"=>{"message_template"=>{"storage"=>"conversation", "template_name"=>"corporate_sales_client_phone_number_verification_staging", "namespace"=>"e98e3c87a2", "language"=>{"policy"=>"deterministic", "code"=>"en"}, "rich_template_data"=>{"body"=>{"params"=>[{"data"=>"MR JACK"}]}, "button"=>{"subType"=>"url", "params"=>[{"data"=>"/example/13213"}]}}}}, "request_id"=>"6ac508a0d1", "status"=>"READ", "created_on"=>1700193764196}]} 

Development

After checking out the repo, run bin/setup to install dependencies. Then, run rake spec to run the tests. You can also run bin/console for an interactive prompt that will allow you to experiment.

To install this gem onto your local machine, run bundle exec rake install. To release a new version, update the version number in version.rb, and then run bundle exec rake release, which will create a git tag for the version, push git commits and tags, and push the .gem file to rubygems.org.

Contributing

Bug reports and pull requests are welcome on GitHub at https://github.com/arvindvyas/freshchat_whatsapp.

License

The gem is available as open source under the terms of the MIT License.