Connect Integration Stack with LCA doesn't identify the categories etc.
pkawssa opened this issue · 1 comments
pkawssa commented
Hello, Connect Integration Stack with LCA doesn't identify the categories etc. The call_event_processor.py (lca-ai-stack/source/lambda_functions/call_event_processor/event_processor/call_event_processor.py => add_contact_lens_call_category function) logic for identifying the category when integrated with Connect using Contact Lens streaming isn't working as expected. The category identified by the CL is sent to the lambda but it fails to process and update the appsync/dynamo db. Please review and update the lambda.
Thanks!