Desktop macOS app does not start on Apple Silicon HW

Question

Desktop macOS app does not start on Apple Silicon HW

peteger opened this issue 4 years ago · 10 comments

Describe the Bug

Bitwarden (v 1.22.2 (400)) running on macOS (Big Sur B9) with Apple Silicon (Apple DTK HW kit with A12Z chip) is unable to start. Just a blank white screen is displayed. Menu is however accessible (with disabled items) and app does not seem to crash. Browser extensions work fine.

Steps To Reproduce

Start Bitwarden on Apple DTK
White screen is displayed, app is not starting

Screenshots or Videos

Environment

Operating system: Mac OS Big Sur B9
Build Version: 1.22.2 (400)

Answer 1 · 2020-10-06T08:53:03.000Z

This seems to be related to this issue in electron:
electron/electron#24319

Answer 2 · 2020-12-16T03:00:33.000Z

MAS version runs fine in Rosetta 2

Answer 3 · 2020-12-16T06:38:53.000Z

I haven't seen this exact issue. When I attempted to run Bitwarden I was prompted by apple to install Rosetta 2 and the app ran without issue.

@peteger are you still having issues? Can you try to run the following command in terminal and see if it resolves it?

/usr/sbin/softwareupdate --install-rosetta

Answer 4 · 2020-12-16T12:36:03.000Z

Yes, the issue remains the same after installing Roseta 2 and launching the MAS version. However as this is happening on Apple DTK with A12Z Silicon chip and in the meantime, M1 chip was released (which seems to run fine from previous reports), I suggest closing the issue.

…

On 16. 12. 2020 7:39 +0100, Clayton ***@***.***>, wrote: I haven't seen this exact issue. When I attempted to run Bitwarden I was prompted by apple to install Rosetta 2 and the app ran without issue. @peteger are you still having issues? Can you try to run the following command in terminal and see if it resolves it? /usr/sbin/softwareupdate --install-rosetta — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or unsubscribe.

Answer 5 · 2021-02-16T13:19:17.000Z

Please reopen. I have macOS Big Sur 11.2 and a built-in i5 processor. White screen, can't do anything. I can just access the menu bar at the top. Same exact issue here.

Answer 6 · 2021-05-08T11:31:26.000Z

I'm facing the same thing with Bitwarden version 1.25.1 (518)

Answer 7 · 2021-06-11T21:13:52.000Z

I'm also facing this issue. I have an M1 chip and this only seems to happen when I add a new repository. The screen goes white like the above screenshot and I can only get it back by forcing a shutdown.

Answer 8 · 2021-07-22T14:29:13.000Z

Same issue here.

Answer 9 · 2021-08-23T13:40:57.000Z

Same on Linux/Ubuntu

OS: Pop!_OS 21.04 x86_64
CPU: Intel i5-8300H (8) @
GPU: NVIDIA GeForce GTX 1050 Ti Mobile
DE: GNOME
WM: Mutter
Kernel: 5.11.0-7620-generic

Using latest and greatest drivers.

I get just a blank, black screen and top menubar.
It only happens on startup.

Answer 10 · 2021-08-23T20:47:51.000Z

Hi @PixsaOJ, this Issue report was specifically about Apple silicon chips. It looks like you're on Intel and running Linux, so I think your bug is different enough that it's worth creating a separate thread for. Please create a new issue with your specs, reproduction information, and a screenshot.

If anyone else above is still experiencing this issue, please let me know and I'll reopen. However, please make sure that:

you're running the latest version of the desktop client
you've followed the suggestions above (installing Rosetta) and it hasn't fixed your problem
you're not running the client on DTK or another development platform (which would be unsupported)
you've posted your specs and steps on how to reproduce
your hardware is similar to OP, otherwise consider opening a new Issue. (but link it here so that others can find it)

Thanks!