Dungeons Guide Suggestions

Please read all of this.

We currently can not apply for Discord Partner due to being a Mod related Discord. This would change it and allow us to become a Discord Partner.
This would also boost the activity due to 1. The Guild members being more active on the Discord (eg. #guild-chat, #guild-bridge) and 2. us getting more members by users being interested in the guild and the carries

Split the Staff / Admin Team into multiple different areas (eg. people specified for Partner management, Staff Management (demotes and promotes staff. The admin team will still decide on who and when but this staff member will execute it and inform the user), (possibly) Carrier Management and Guild Staff).
Make a better staff spreadsheet. On my first days of being staff i didnt know what to do. Especially for the new trial staff this could be very helpful. Durations and Types of the punishment for a reason, things to do when someone breaks the rules etc. Yes this is common sense as a helper but it would still make things quite a lot easier. Instead of everyone doing what they think is right we would have an organized punishment log and could easily see what exactly they did wrong, how often etc.

People always ask me how they could get cosmetic X or how they could donate. We dont have anything like that right now. Get a good payment service (eg stripe, the ony that sbe uses). Then make up to 5 tiers that people could subscribe to / buy to unlock different types of cosmetics. Also make a better system for staff to add cosmetics or ranks to users.

Right now, tickets are a mess. People open (real) tickets for support, some open support tickets with questions solved in #known-bugs-and-conflicts.

Add a ticket panel (instead of fire new "reason" or the button in #dg-support). This could easily fix the problems above by 1. having a message say if you open those without looking in #known-bugs-and-conflicts you will get banned from opening a support ticket or warned, and 2. having all tickets categorized. This way the user wont really be able to open a wrong ticket

Add guild related channels, incase we want to create a guild
Add carry / service related channels, incase we want to offer that
Add lfg / dungeon related channels (eg. #advice, #lfg-dungeons, #lfg-dungeons-30+ and so on). Also add new roles like Catacombs 30+, 35+ and so on.

Add a beta testing role. This way syeyoung can fix most of the new bugs of new releases

Introduce mentors. Whenever we get a new staff, get him a mentor (head mod or higher) that will guide and assist him within the first week.
This way the trial wont feel that lost and with the addition of the new staff guide it would feel much nicer