calibreapp/react-live-chat-loader

[Bug] HelpScout doesn't toggle off

mitul-s opened this issue · 2 comments

Describe the bug

HelpScout's state to see if it's open or closed doesn't seem to work. Once you open it, you can't close it unless you click HelpScout's specific close button.

You can see it happening in the demo docs as well:
https://react-live-chat-loader.vercel.app/helpscout

How To Reproduce

  1. Set up a HelpScout provider chat
  2. Try to open it in your app
  3. Try to close it

Screenshots

CleanShot 2022-07-27 at 15 49 06

Relevant Log Output

No response

Code of Conduct

  • I agree to follow this project’s Code of Conduct

i had the same issue with intercom. Seems like "someone" had added it via Google Tag manager, so it was loading eagerly which messes up the logic in react-live-chat-loader. You could maybe look into if someone has added a script to load it somewhere else in your case as well?

Closing: Dupe of #141