chaosloth/debugging-flex-parked-conversations

Debugging parked conversations

Flex Conversations

This project contains a simple Flex plugin to park conversations along with serverless functions to remove and add an agent back to an interaction.

Removing an agent from a conversation

The remove_participant.ts function shows removing an conversation particpant

This is called from the Plugin if we see error 50433

Removing an agent from an interaction but keeping the conversation open

The remove_agent.ts function shows how to remove a agent as a participant to the interaction

Adding an agent from a conversation

The add_agent.ts function shows how invite an agent to an existing conversation