This Plugin provides a way to route a click-to-dial call to a specific agent provided their friendly name
See this article on known agent routing
The worker name should match Task Router field worker_friendly_name e.g. task.worker_friendly_name
This Plugin provides a way to route a click-to-dial call to a specific agent provided their friendly name
See this article on known agent routing
The worker name should match Task Router field worker_friendly_name e.g. task.worker_friendly_name