Helpscout

Ruby client for the HelpScout Mailbox API v2.

Installation

Add this line to your application's Gemfile:

gem 'helpscout'

And then execute:

$ bundle

Or install it yourself as:

$ gem install helpscout

Usage

Configure the library:

HelpScout.client_id = 'your-client-id'
HelpScout.client_secret = 'your-client-secret'

# Any `Moneta` cache is compatible so long as it supports Expiry.
HelpScout.cache = Moneta.new(:Redis, url: ENV['REDIS_URL'])

Basics

All responses have some basic properties:

resp = HelpScout::Mailbox.list

# The response object has a predicate method `success?` to indicate
# success and `result` unwraps the response data.
puts resp.result if resp.success?

# Errors are available on the response object as well.
puts resp.errors

Paginating list responses:

# Pass the page number as a param.
resp = HelpScout::Mailbox.list(page: 1)

resp.result.page.total_pages
# => 3
resp.result.page.total_elements
# => 124

Conversations

Create a new Conversation:

HelpScout::Conversation.create(conversation_params)

Get a Conversation by ID:

HelpScout::Conversation.retrieve(conversation_id)

Delete a Conversation:

HelpScout::Conversation.delete(conversation_id)

List Conversations:

HelpScout::Conversation.list

# Filter
HelpScout::Conversation.list(mailbox: 34231, status: 'active', tag: 'red,blue')

Update Conversation:

# The mechanism for this is a bit un-ergonomic, see the HelpScout
# Mailbox API docs for full details.
HelpScout::Conversation.update(conversation_id, update_params)

Customers

Create a new Customer:

HelpScout::Customer.create(customer_params)

Get a Customer by ID:

HelpScout::Customer.retrieve(customer_id)

List Customers:

HelpScout::Customer.list

# Filter
# See https://developer.helpscout.com/mailbox-api/endpoints/customers/list/#url-parameters
# for all options.
HelpScout::Customer.list(firstName: 'Bob', mailbox: 1234)

Update a Customer:

HelpScout::Customer.update(customer_id, new_params)

Mailboxes

List mailboxes:

HelpScout::Mailbox.list

Teams

List Team members:

HelpScout::Team.list_members

List Teams:

HelpScout::Team.list

Users

Get User by ID:

HelpScout::User.retrieve(user_id)

List Users:

HelpScout::User.list

# `email` and `mailbox` are valid request parameters
HelpScout::User.list(email: 'me@example.com', mailbox: 1234)

Get the authenticated User:

HelpScout::User.retrieve_resource_owner

Progress

Models	List	Get	Create	Update	Delete
Conversations	✅	✅	✅	✅	✅
Conversations::Attachment	➖	✅	✅	➖	✅
Conversations::Fields	➖	➖	➖	✅	➖
Conversations::Tags	➖	➖	➖	✅	➖
Conversation::Threads	✅	➖	➖	✅	➖
Conversation::Notes	➖	➖	✅	➖	➖
Conversation::ChatThreads	➖	➖	✅	➖	➖
Conversation::CustomerThreads	➖	➖	✅	➖	➖
Conversation::PhoneThreads	➖	➖	✅	➖	➖
Customers	✅	✅	✅	✅	➖
Customers::Address	➖	✅	✅	✅	✅
Customers::ChatHandles	✅	➖	✅	✅	✅
Customers::Emails	✅	➖	✅	✅	✅
Customers::Phones	✅	➖	✅	✅	✅
Customers::SocialProfiles	✅	➖	✅	✅	✅
Customers::Websites	✅	➖	✅	✅	✅
Mailboxes	✅	✅	➖	➖	➖
Mailbox::Folders	✅	➖	➖	➖	➖
Mailbox::Fields	✅	➖	➖	➖	➖
Ratings	➖	✅	➖	➖	➖
Tags	✅	➖	➖	➖	➖
Teams	✅	➖	➖	➖	➖
Team::Members	✅	➖	➖	➖	➖
Users	✅	✅	➖	➖	➖
Users::ResourceOwners	➖	✅	➖	➖	➖
Webhooks	✅	✅	✅	✅	✅
Workflows	✅	➖	➖	✅	➖

Endpoint	Supported
Reports	❌
Search	❌

Development

After checking out the repo, run bin/setup to install dependencies. Then, run rake spec to run the tests. You can also run bin/console for an interactive prompt that will allow you to experiment.

To install this gem onto your local machine, run bundle exec rake install. To release a new version, update the version number in version.rb, and then run bundle exec rake release, which will create a git tag for the version, push git commits and tags, and push the .gem file to rubygems.org.

Contributing

Bug reports and pull requests are welcome on GitHub at https://github.com/connorjacobsen/helpscout.

License

The gem is available as open source under the terms of the MIT License.

connorjacobsen/helpscout