Possible BUG on IOS
Closed this issue · 2 comments
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Summary
Cannot connect from IOS via Cryptomator to Strato Hidrive
What software is involved?
- Operating System: IOS 17.6.1
- Cryptomator: Latest IOS version
- …
Volume Type
None
Steps to Reproduce
- Open Cryptomator app
- Click „Open in Files“
- Cannot open files, see attached screenshot
Expected Behavior
Want to open files
Actual Behavior
error message comes up, see attached screenshot
Reproducibility
Always
Relevant Log Output
No response
Anything else?
Thank you for your bug report.
It appears that your device cannot connect to your Strato HiDrive account. The error message suggests there might be an issue with the server or your network connection.
Possible Solution:
- Reconnect to HiDrive:
- Please try removing the connection to your Strato HiDrive account within the Cryptomator app.
- Then, add the HiDrive account again and attempt to access your vault.
This process can help refresh the connection and resolve any authentication issues.
Additional Steps:
- If the problem persists after reconnecting, please enable Debug Mode in the app settings (if you haven't already), reproduce the error, and then send us the log file via email(support@cryptomator.org). This will help us understand what's happening in the background.
Note:
- The issue may not necessarily be related to Cryptomator; it could also be due to network connection problems or issues on the HiDrive service side.
Please let us know if reconnecting resolves the issue or if you need further assistance.
This issue has been automatically closed because there has been no response to our request for more information from the original author. With only the information that is currently in the issue, we don't have enough information to take action. Please reach out if you have or find the answers we need so that we can investigate further.