Onboard, retain and support mobile users at scale
Engage customers with email, push, and in‑app messages and support them with an integrated knowledge base and help desk.
The Intercom Messenger
The Intercom Messenger is the home for the conversations your customers have with you via Intercom, and the place where they can self-serve for support or to learn more about your product.
The Messenger works for both logged in and logged out users. It’s worth reading the detailed instructions in our developer docs on user management before you get started.
You can open the Intercom Messenger from a button in your app, programmatically when someone does something, or from a persistent button that sits over your app’s UI.
When you trigger the Intercom Messenger, your customer is presented with a home screen. This is configurable inside Intercom to change how it looks and what’s presented.
From there, your customer can search for help articles or start a conversation. A conversation goes to your inbox inside Intercom, and replies in both directions happen in real time. You can also send push notifications to your customers to let them know they have a reply after they’ve left your app.
Outbound messaging features
You can send messages to your customers from Intercom, and the mobile SDK will present them in your app. Messages can be targeted at specific users or groups of users, and can be scheduled to be sent during specific time windows.
Companies use this for many use cases, including onboarding new users, announcing features, proactive support, important notices etc.
The mobile SDK supports many different message formats, all of which can be created and configured inside Intercom. These include:
- Push notifications - these can open your app or follow a deep link.
- Chats - messages from someone in your team to your customer.
- Mobile Carousels - highly customizable, multi-screen messages with calls to action and device permissions.
- Small posts - a short announcement.
- Large posts - a full screen announcement.
We check for new messages when your app opens and whenever your customer or your app interacts with Intercom.
Installation
Intercom for iOS supports iOS 10+. Xcode 11.4 is required to build Intercom iOS SDK.
CocoaPods
Add the Intercom pod into your Podfile and run pod install
.
target :YourTargetName do
pod 'Intercom'
end
Carthage
- Add
github "intercom/intercom-ios"
to your Cartfile. - Run carthage update.
- Go to your Xcode project's "General" settings. Drag
Intercom.framework
fromCarthage/Build/iOS
to the "Embedded Binaries" section. Make sure “Copy items if needed” is selected and click Finish.
Manual Installation
- Download Intercom for iOS and extract the zip.
- Drag
Intercom.framework
into your project.
bash "${BUILT_PRODUCTS_DIR}/${FRAMEWORKS_FOLDER_PATH}/Intercom.framework/strip-frameworks.sh"
This step is required to work around an App Store submission bug when archiving universal binaries.
Update Info.plist
When installing Intercom, you'll need to make sure that you have a NSPhotoLibraryUsageDescription
entry in your Info.plist
.
This is required by Apple for all apps that access the photo library. It is necessary when installing Intercom due to the image upload functionality. Users will be prompted for the photo library permission only when they tap the image upload button.
Example app
There is an example app provided here for both Objective-C and Swift.
Setup and Configuration
- Our installation guide contains full setup and initialisation instructions.
- Read "Configuring Intercom for iOS".
- Read our guide on Push Notifications.
- Please contact us on Intercom with any questions you may have, we're only a message away!
Customer Support
Cordova/Phonegap Support
Looking for Cordova/Phonegap support? We have a Cordova Plugin for Intercom
What about events, push notifications, company and user data?
Intercom for iOS has support for all these things. For full details please read our documentation.