callspost2 api*

Status - WIP

Last Updated - 5/8/16

Idea

Map the IVRs (Interactive Voice Response) of Customer Service lines (1-800 numbers). For example, if I want to get to the Billing Department for Company A how do I get there? Well this system figures out that you need to call and press 5 to get there. The business application is having a web application that allows customers to "skip the line." It does that by accepting a customers phone number and the desired destination, billing. An automated system will call in, traverse the IVR until the desired location is reached then conference in the customer.

Services Used

Twilio
- Used to call and record calls.
Speechmatics
- Used to Transcribe audio recorded by Twilio.
IBM Watson: Speech to Text
- Just testing this out. Might do some A/B testing with Speechmatics

Completed:

Basic API to initiate phone calls.
HTTP callbacks for Twilio Service

TODO:

HTTP Callbacks for Speechmatics
Processing of speech text
DB schema and models for map persistance

* => callspost2 is a nod to an old job of mine where callspost2 was the name of a file that managed incoming calls and initialized the IVR