By Trevor Rowland
This is the final project for DS 3841, my Management Information Systems class at Tennessee Tech. In this project, I was assigned with creating a Request for Proposals for a helpdesk solution to improve the services of the Upper Cumberland Electric Membership Corporation(UCEMC), as well as a SWOT Analysis of the solution.
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RFP: A PDF of the final Request for Proposals(RFP) outlining the request for a helpdesk solution.
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SWOT Analysis: A PDF of the SWOT Analysis outlining the strengths, weaknesses, opportunities and threats for the proposed helpdesk solutions.