decentraland/unity-renderer

[QA] Evolution Stage-Metaverse Festival - Softlock Issue: Persistent Black Screen after Refreshing Browser

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decentraland-bot commented

Severity:

SEV-3| Stability or minor user impact

Description:

Scenario 1:
After accessing the 'Evolution Stage - Metaverse Festival' and refreshing the page, users encounter a soft lock where they are met with a persistent black screen. Navigating back to 'Genesis Plaza' or changing scenes does not resolve the issue. The normal state can only be restored by performing a 'Clear Side Data' action.

Scenario 2:
Access the scene without going through Genesis Plaza, directly from the URL.: https://decentraland.org/play/?skipSetup=true&realm=MVMF21Meta.dcl.eth&position=-63%2C90

Expected Result:
After refreshing the browser on the 'Evolution Stage - Metaverse Festival' or accessing using the URL, users should see the content load properly without encountering a black screen.

Actual Result:

Screen.Recording.2024-02-28.at.11.44.06.mp4

Operating system:

Sonoma 14.2.1

Error:

null

Browser (version):

chrome

Steps to reproduce:

  1. Launch the explorer.
  2. Navigate to the 'Evolution Stage - Metaverse Festival'. (realm=MVMF21Meta.dcl.eth&position=0%2C0)
  3. Refresh the browser.
  4. Clear site data
  5. Access the scene using the following URL: https://decentraland.org/play/?skipSetup=true&realm=MVMF21Meta.dcl.eth&position=-63%2C90

Ticket number: