Backend code for a fully functional, serverless, contact center which can handle phone calls, SMS messages, or e-mails. "Hosted" on AWS Lambda, Managed using Apex. Also requires appropriate API Gateway Configuration
Demoed at SIGNAL 2016. Slides are here
Frontend code lives in its own repository
To deploy code:
- Install and configure Apex
- run
apex deploy
Integrates with a number of services:
- Twilio Task Router to match incoming requests to agents / clients
- Twilio Client to make / receive phone calls through the browser
- Twilio Programmable Voice
- Twilio Programmable SMS
- Auth0 for authenticating clients
- Postmark for sending / receiving e-mails